INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIV, Issue XII, December 2025
Internet Banking, Digital Wallets, Real Time Gross Settlements (RTGS), Unified payment Interface (UPI),
Immediate Payment Services (IMPS), National Electronic Fund Transfer (NEFT), and Mobile Banking. Digital
wallet is assessable through mobile applications like BHIM, PayTM, PayPal, VISA, Google Pay, WhatsApp
Pay.iii COVID-19 Pandemic led to an increase in the usage of such online payment systems leading to the entire
touchless transactions which was available 24 X 7.iv The expansion of online transactions contributed to
increased economic activity across both formal and informal sectors in India. Digital payment systems are widely
perceived as convenient, secure, efficient, accurate, and user-friendly, leading to their adoption by a broad range
of users, including schools, hotels, retail establishments, offices, as well as street vendors, vegetable sellers,
small shopkeepers, and pan parlour operators. Against this backdrop, the present study examines the impact of
digital payment adoption on businesses and individuals in the Sabarkantha district of Gujarat, with particular
emphasis on legal, technological, and social dimensions.v
LITERATURE REVIEW:
Empirical evidence indicates that the adoption of electronic payment systems is shaped by multiple factors,
including technical challenges/ unsafe technology, social acceptance, legal concerns, and levels of user
awareness among both merchants and consumers. Ramadass, Ravichandran, and Sathyanarayana (2023)
demonstrate that these determinants significantly influence digital payment usage, irrespective of users’ gender
and educational background.vi
Complementing this perspective, studies examining supply-side dynamics—encompassing economic, political,
technological, and financial dimensions—highlight that the COVID-19 pandemic acted as a catalyst for
increased digital payment adoption, while also revealing an urgent need for government-led initiatives to
strengthen trust in electronic payment systems (Chakraborty & Mattoni, 2023).vii
Further support is provided by Banerjee and Pradhan (2022), who, through an online survey of 386 Indian
consumers, identify ease of use, perceived security, and accessibility as key antecedents of digital payment
adoption. Their findings underscore that demographic characteristics, particularly gender and education,
moderate users’ perceptions of utility and safety, thereby influencing adoption behavior. Collectively, these
studies emphasize that while technological readiness is essential, sustained growth in digital payment adoption
depends on institutional trust, user awareness, and inclusive policy frameworks.viii
The growing body of literature on FinTech adoption in informal economic sectors underscores both the
transformative potential of digital payment systems and the persistent structural barriers to their sustained use.
Empirical evidence consistently demonstrates that demographic characteristics and institutional conditions play
a pivotal role in shaping adoption behavior within informal markets. For instance, Mathews and Bhosale (2021),
employing chi-square and correlation analyses, identify income, age, gender, and educational attainment as
significant determinants of awareness and ease of use of digital payment systems among street vendors in urban
India. While their findings highlight the role of digitalization in promoting financial inclusion, the study remains
limited in its contextual focus on metropolitan regions, thereby overlooking rural and semi-urban heterogeneity.ix
Extending this discourse, Pal et al. (2018) adopt a more critical lens by situating digital payment adoption within
broader socio-economic and institutional frameworks. Their analysis reveals that limited access to formal
banking, low technical proficiency, and deficits in trust substantially constrain the transition toward cashless
transactions in rural informal economies. Importantly, the authors argue that FinTech initiatives, when
implemented without addressing underlying socio-economic disparities, risk reinforcing existing inequalities
rather than alleviating them. This perspective challenges technologically deterministic narratives and emphasizes
the necessity of inclusive policy design.x
Post-pandemic studies further refine this debate by documenting accelerated digital payment adoption alongside
uneven diffusion. Gupta and Singhal (2021) report increased usage across both towns and villages following
COVID-19; however, they note that low levels of awareness and education continue to impede widespread
acceptance. Collectively, these studies suggest that while FinTech has catalyzed the shift from paper-based to
paperless transactions in informal economic sectors, long-term adoption depends on strengthening digital
literacy, institutional trust, and regulatory support. This literature highlights the need for integrative frameworks
that combine technological innovation with socio-economic inclusion.xi
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