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ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XV, Issue II, February 2026
Application of Soft Project Management Practices in African
Infrastructure Projects: A Systematic Review
Eyiah-Botwe, E.
Department of Construction Technology and Quantity Surveying Kumasi Technical University, Ghana.
DOI: https://doi.org/10.51583/IJLTEMAS.2026.15020000090
Received: 14 January 2026; Accepted: 19 January 2026; Published: 19 March 2026
ABSTRACT
Africa's infrastructure projects are often delayed, cost more, and yield unsound outcomes, even with
improvements in technical project management. Though soft project management practices are known to
enhance project performance worldwide, stakeholder engagement, leadership, communication, and conflict
management are not well investigated in the African context. This review aimed to systematise the findings on
the applications, mechanisms of implementation, and effects of soft project management practices in African
infrastructure projects. The search was made in Scopus, Web of Science, ProQuest, Google Scholar, AJOL and
institutional repositories and enhanced with grey literature and citation chasing. The paper included 16
peerreviewed studies according to PRISMA 2020, published between 2015 and 2025. A piloted PICOS-based
form was used to extract data and descriptive mapping, thematic analysis and configurational logic to synthesise
data to determine patterns of practise and context-specific outcomes. The results show that good soft PM
practises, such as participatory planning, formal stakeholder interactions, culturally responsive communication,
and leadership, have a positive impact on the project performance in terms of cost, schedule, quality, stakeholder
satisfaction, and sustainability. Contextual enablers and barriers, including the quality of governance, political
interference, the availability of resources, and cultural norms, are also evident in the context, and they mediate
the effectiveness of soft practises. Notably, effective projects tend to use both formal and informal networks and
community involvement to maximise the levels of acceptance and delivery of results. This review builds upon
the stakeholder theory and views of relational governance by demonstrating how African socio-cultural and
institutional contexts inform the adoption and effects of soft PM practise. The paper suggests the
institutionalisation of soft practises, managerial capacity development, utilising local networks, and policy
alignment to enhance infrastructure project delivery on the continent.
Keywords: African infrastructure projects; project performance; soft project management; stakeholder
engagement; sustainability
INTRODUCTION
Infrastructure development in Africa has a significant impact on its socio-economic change. The history of
infrastructure investments in areas like transportation, energy, water, housing, and telecommunications has
always been clear in the connection to the economic growth, regional integration, poverty alleviation, and even
the fruition of the Sustainable Development Goals (SDGs) (Calderón & Servén, 2014; African Development
Bank, 2020). Accessibility has been increased, costs have been reduced, more and better services have been
provided, and the establishment of industries has been facilitated, among the benefits that infrastructure brings
about in terms of socio-economic change priorities for African governments and development partners as well
(World Bank, 2019). The need for infrastructure that is not only resilient but also accommodating to the poor has
become even more pressing in the light of rapid urban migration, population increase, and climate change.
However, it has to be acknowledged that these challenges are still a reality in the African continent as far as
infrastructure development projects are concerned. Most of the time, when empirical research is carried out, the
industries involved are reported to face the following: cost overruns, delays, inferior quality, changes in the
project scope, and, in some instances, even total abandonment of the projects (Osei-Kyei & Chan, 2017;
Söderlund et al., 2017). Additionally, these issues are often made worse by factors like political meddling, weak
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institutions, lack of skilled workers, complicated stakeholder situations, and socio-cultural dynamics that
influence both project decision-making and implementation (Statsenko et al., 2023; Amoatey & Ankrah, 2017).
Thus, the infrastructure investments have failed to produce the benefits they were meant to bring, forcing us to
think more about the matters of efficiency, accountability, and sustainability.
The traditional project management techniques have primarily relied on "hard" or technical so-called controls
and management strategies like risk registers, performance metrics, scheduling techniques, cost management
systems, etc. Though these tools are still necessary, an increase in the evidence pointing to their inadequacy as
the sole means of managing the complexity and uncertainty that is typical of infrastructure projects, especially
in developing and transitional areas, is evident (Turner, 2014; Pollack et al., 2018).
In turn, the issue of project management has been gradually focusing on “softproject management practices,
which include stakeholder engagement, leadership, communication, and conflict management. This is because
these practices consider human behaviour, relationships, power dynamics, and contextual sensitivity and thus
are regarded as essential in the project areas with great difficulties and in the process of getting good results
(Müller & Lecoeuvre, 2014; Clarke, 2010).
Soft project management practices, although now recognised as indispensable, remain underresearched and
poorly assimilated in the context of African infrastructure projects. Stakeholder engagement, adaptive leadership,
open communication, and proactive conflict management are the so-called soft practices which existing studies
show are decisive in determining project performance in complex socio-political settings (Aaltonen & Kujala,
2016; Ofori, 2008). However, a lot of this evidence is disjointed across case studies, sectorspecific analyses, and
broader project management discussions, with little attention paid to Africa as a unique contextual framework.
One of the main issues is that soft practices are presented very differently across the literature. They are not
clearly defined and are instead treated as part of a larger governance or management issue, or analysed separately
without categorisation or linkage to measurable project outcomes (Khalifeh et al., 2020; Pollack et al., 2018). As
a result, practitioners and policymakers lack a profound, unified, and scientifically supported understanding of
how these practices are perceived, applied, and linked to project success or failure in African infrastructure
projects. The present systematic review results in the dilution of this ambiguity by merging empirical studies
with the provision of a clearer and more consistent image of soft project management practices in the context of
African infrastructure. The primary goal of this systematic review is to synthesise and critically evaluate existing
empirical evidence regarding the definition, implementation, and connection to project outcomes of soft project
management practices within African infrastructure projects. To achieve this goal, the review is directed by the
following research question: In what way have soft project management practices been defined, implemented,
and connected to project outcomes in African infrastructure projects?
Unquestionably, this review provides a structured synthesis of a disjointed body of knowledge for researchers.
Systematic reviews have been increasingly acknowledged as the most credible method to amalgamate empirical
evidence, iron out conceptual doubts, and pinpoint the areas where the existing research lacks in theoretical and
methodological aspects (Clark et al., 2024; Chapman, 2021). This paper not only opens up the discussion of the
African infrastructure projects aspect but also helps to build the theory that is sensitive to the context, and to set
the stage for subsequent empirical and comparative studies on the soft project management practices.
Notably, the review, besides providing hard evidence, gives soft practices like stakeholder engagement,
leadership, communication, and conflict management in terms of their impact on project outcomes to the
practitioners, including project managers, contractors, development organisations, and policymakers, as well as
the latter. The materials of the past studies have demonstrated that through these practices, the collaboration has
been improved, the disputes have been reduced, the risks have been mitigated effectively, and the stakeholders
have been satisfied with the process, all of which are milestones towards project delivery in difficult terrains
(Amoatey & Hayibor, 2017; Müller & Turner, 2010). The review, by extracting the lessons from the empirical
articles, is thus assisting in the process of infrastructure project management in terms of informed
decisionmaking and capacity building.
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At the broader policy and development level, the enhanced application of successful soft project management
practices is going to affect the efficient usage of the scarce development resources and the sustainability of
infrastructure assets, which together will yield socio-economic benefits for the African communities. Better
project results will then be directly contributing to the national development agendas and the SDGs, and so the
role of infrastructure as a catalyst for inclusive and sustainable development in Africa will be even more
emphasised.
METHODS AND MATERIAL
The review employed a systematic review to gather and analyse the data through the use of the Preferred
Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework rules and systematic review
protocols in management and engineering research.
The selected plan aimed at being transparent, reproducible, and rigorous, at the same time reducing biases and
subjectivity in the identification of studies, their evaluation and synthesis (Liberati et al., 2009; Kitchenham &
Charters, 2007).
At the same time, a structured and sequential review process was used to allow a comprehensive and trustworthy
synthesis of the empirical evidence regarding soft project management practices in African infrastructure
projects. The detailed information given herein is organised into several sections, namely: 2.1 Systematic Review
Design, 2.2 Eligibility Criteria, 2.3 Information Sources and Search Strategy, 2.4 Study Selection Process, 2.5
Quality Appraisal and Risk of Bias Assessment, 2.6 Data Extraction, 2.7 Data Synthesis Approach, and lastly
2.8 Reporting.
Systematic review design
Systematic review design was selected because it is the only method that fairly and clearly combines scattered
empirical evidence, reduces bias from reviewers, and produces a reproducible synthesis of existing knowledge.
In view of the scattered and poorly reported nature of research on soft project management practices in African
infrastructure projects, a systematic review is especially effective for discovering trends, delineating theoretical
limits, and re-evaluating the empirical results from a critical perspective across different contexts. This method
has been recognised as the most powerful one in the progression of evidence-informed knowledge in the fields
of management and construction research (Tranfield et al., 2003).
The analysis was executed according to the PRISMA 2020 framework, the Preferred Reporting Items for
Systematic Reviews and Meta-Analyses (PRISMA) reframing the usual report making into a structured one
(Page et al., 2021). The PRISMA method was chosen to make the review more transparent in terms of the used
methods, to ensure that all relevant information was included in the reporting, and to make it more comparable
with other related studies.
A detailed review protocol was prepared for the study before its start, which gave the review objectives, eligibility
criteria, and analytical procedures; the risk of selective reporting and analytical bias was lessened. The use of
this protocol, though not being registered in an external database, guaranteed consistency and methodological
discipline throughout the review process.
The review process passed through the steps of study identification, screening, eligibility assessment, final
inclusion, and qualitative synthesis. Digital screening methods such as Rayyan were used for reference
management and to help make independent screening decisions. These systematic approaches made it easy and
clear to identify and classify the soft project management practices, especially stakeholder engagement,
leadership, communication, and conflict management, thus allowing a clear merging of how these practices are
understood and applied in the context of African infrastructure projects.
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Eligibility criteria
The researcher adopted the Population, Intervention, Comparison, Outcomes, and Study Design (PICOS)
framework for setting up inclusion and exclusion criteria. By this method, they guaranteed the whole process of
study selection to be consistent and transparent.
Table 1: Eligibility Criteria Table using PICOS
PICOS Element
Eligibility Criteria
Population (P)
Projects concerning infrastructure like roads, energy, water and sanitation, housing, and
Information and Communication Technology (ICT) were all considered in the context of
the different African nations.
Intervention (I)
The usage of soft project management practices, notably stakeholder engagement,
leadership, communication, conflict management, or other people- and context-related
practices that are very close to the mentioned ones, was implied or discussed very
practically.
Comparison (C)
Not mandatory. Availability of studies where soft practices were compared with technical
controls or different soft approaches examined was enough for their inclusion.
Outcomes (O)
Outcomes of the project reporting, such as cost, time and quality performance, stakeholder
satisfaction and conflict resolution effectiveness, governance and sustainability-related
impacts were all among the lists of things to be reported.
Study Design (S)
Different types of studies: qualitative, quantitative, and mixed methods, as well as
peerreviewed case studies, systematic or narrative reviews, and English-published
conference papers that have been reviewed by peers. Non-peer-reviewed editorials,
opinion pieces, and reports were among the exclusions, as well as studies focusing on
Africa and project management.
The identification of soft project management practices being unclear from the concept point of view, an
allinclusive strategy was taken during the initial selection process. The search terms were so broad that they were
related to both behaviour and relationships, along with the terms “project management and “Africa or
“infrastructureas synonyms that formed a pair.
The selection of the sources was determined by the differentiation of the context in the project description, even
when the terminology was not very specific, and the exclusion of the studies that merely mentioned “soft skills
without any contextual or operational backing. This clearly indicates the existence of challenges that have been
associated with the definition and limitation of soft concepts in project management (Bredillet, 2010). Further
criteria were applied to make the scope of the review more specific.
The studies that were published only from 2015 to 2025 were included in the review so as to show the then-
current thinking in the area of project management. Various types of works were included, such as peer-reviewed
journal articles, conference proceedings, and theses or dissertations, while the grey literature was excluded so
that the methodological consistency was ensured. Only English-language publications were checked because of
limited resources, and this has been recognised as a possible limitation of the study.
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Figure 1: PRISMA reporting framework
Information Sources and Search Strategy
A thorough search was carried out that covered every angle and aspect by looking through multidisciplinary and
specific-subject databases. The biggest databases were Scopus, Web of Science, EBSCOhost, ProQuest, and
Google Scholar. Moreover, African Journals Online (AJOL) was searched in order to get Africa-centred research
that is often not represented enough in the worldwide databases. Besides that, institutional repositories and
sources focused on development, such as the World Bank eLibrary and African Development Bank publications,
were used as well. The grey literature searches were made through the conference proceedings, government
portals, development agencies and non-governmental organisationsreports that were relevant. Backwards and
forward citation tracking was performed to discover other similar studies. The decision of these sources was
based on the requirements of methodological rigour, disciplinary breadth, and sensitivity to African research
contexts, similar to PRISMA-S recommendations (Rethlefsen et al., 2021).
The researcher employed a method of searching that resulted in an output of defined and classified terms, where
the search words were logically connected. The selected population included projects that were described as
“infrastructure”, “construction”, “energy”, transport”, etc. and were located in Africa, Sub-Saharan Africa,
or had the names of specific countries as a designation. The types of interventions that were considered involved
the application of soft practices such as “stakeholder engagement”, “leadership”, “communication”, “conflict
management”, “behavioural competence”, “people skills”, and, with respect to methodology, project
management (PM). The outcomes that turned up in the search were those that were associated with project
success”, project failure”, “cost overrun”, “delay”, “stakeholder satisfaction”, and “conflict resolution”. The
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search was also subject to the application of truncation, phrase searching, and filters that were specific to the
database for English language and publication dates. The implementation of the combined words in the form of
"infrastructure project and Africa" was typical for Scopus search strings. The introduction of search strings was
tried out in a small way and adjusted repeatedly to the point of obtaining the perfect balance between sensitivity
and specificity, including the gradual introduction of terms such as "development project" in cases where the
initial results were not promising.
In order to tackle the implicit aspect of soft project management practices, the search was given synonyms and
related concepts, such as "community participation" and "collaborative governance," which are rather broad, in
addition to the original terms. Thus, studies were not ruled out for using "soft" terminology at all, as long as the
practices were described in substantive terms within the project management context. This method is consistent
with the recommendations regarding the search for complex and poorly defined concepts (Booth et al., 2021).
Study selection process
The study selection process was performed following the PRISMA 2020 guidelines and represented with a
PRISMA flow chart to support the open methodology reporting of the identification, screening, eligibility, and
inclusion phases (Page et al., 2021). The records obtained were uploaded into EndNote for deduplication, and
later, Rayyan was applied to facilitate systematic screening and to enable collaboration among the reviewers.
Phase 1: Title and Abstract Screening. Two reviewers screened independent titles and abstracts applying broad
inclusion criteria to make the process more sensitive and be able to capture potentially relevant studies. Any
differences were communicated and settled by consensus, and a third reviewer was involved if no mutual
agreement could be reached.
Phase 2: Full-Text Screening. The full texts of the shortlisted studies were assessed independently against the
predefined PICOS criteria. The reasons for exclusion, such as the wrong geographic context, the absence of soft
project management practices, and the lack of relevance to infrastructure projects, were systematically recorded.
For the texts that were not available, attempts were made to get them through academic library services or by
contacting the authors directly.
Phase 3: Final Inclusion. Studies that supported all eligibility criteria were incorporated into the final synthesis
and formed the evidence base for analysis.
The decision to include or exclude the studies was made according to the operational descriptions of the practices,
such as leadership, communication, or stakeholder engagement, even though some studies did not explicitly use
the corresponding terms.
The studies which provided only brief or rhetorical references without any contextual application were left out.
A systematic coding spreadsheet was prepared to keep track of how each soft practice was recognised in the
selected studies. The inter-rater reliability was calculated using both Cohen’s Kappa and percentage agreement
to measure the consistency between the reviewers during the screening. A Kappa value of over 0.60 was aimed
at, which denotes substantial concurrence, and the selection process was considered to have good reliability
(McHugh, 2012).
Quality appraisal and risk of bias assessment
It is crucial to consider the methodological quality and risk of bias when selecting the evidence for a systematic
review, as they are the factors that determine the credibility, robustness, and transferability of the evidence. The
quality assessment enables the researcher to get a critical view of the findings by spotting the strengths and
weaknesses of the study design, execution, and reporting (Tong et al., 2016).
In this review, the appraisal was used to guide the synthesis and interpretation of results rather than to exclude
the studies, as it was acknowledged that contextually rich but methodologically weaker studies might still give
important insights into soft project management practices in African infrastructure projects. Due to the varying
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methodologies of the included studies, the Mixed Methods Appraisal Tool (MMAT) was chosen as it aids in the
consistent evaluation of qualitative, quantitative, and mixed-methods designs (Hong et al., 2018).
The MMAT makes it possible to compare while at the same time not relying too much on aggregate scoring, thus
facilitating nuanced judgment. In qualitative studies, the critique revolved around the transparency of the
theoretical framework, the correctness of the data gathering techniques, and the logicality of the analytical steps.
In the case of quantitative studies, the factors considered were the smoothness of the sampling method, the
validity of the measures, and the correctness of the statistical analyses applied. The mixed-methods approach
involved quality of methodological integration and treatment of differences between qualitative and quantitative
results to arrive at a common understanding as the main criterion for evaluation.
Furthermore, contextual sensitivity was singled out as an extra criterion, and this was specifically the degree to
which the studies not only recognised but also made allowances for the soft project management practices
common to Africa in terms of socio-cultural and institutional settings.
The reviewers who did the quality appraisal were two, and they used the MMAT-based forms to standardise their
judgments. The reviewer discussions led to resolving any differences in assessment, and, if necessary, the third
reviewer was consulted. The appraisal results were presented in tabular form, with studies classified as high,
medium, or low risk of bias in terms of the quality of their findings.
This synthesised quality assessments differently from other strategies, like through the exploration of
relationships between methodological rigour and reported findings or through the limitation clarification during
interpretation, and so on. This method conforms to the guidelines that suggest the interpretive use of appraisal
results in systematic reviews (Lockwood et al., 2015).
Data Extraction
Data extraction was executed using a structured and piloted extraction form that systematically captured and
organised key information from all included studies. This process was designed to collect data uniformly, make
it possible to compare studies across the board, and, at the same time, not lose the contextual nuances of soft
project management practices within African infrastructure projects (Li et al., 2015). This practice guaranteed
that all the explicitly and implicitly described practices, implementation mechanisms, and project outcomes were
documented in a way that made it easier to combine them later on.
The extraction form went through an iterative development process that was based on the PICOS framework and
the research question of the study. Some of the important fields were: study metadata (authors, year, country,
study design), soft practice definitions (explicit or implicit, dimensions covered), implementation mechanisms
(tools, actors, timing), project outcomes (quantitative metrics, qualitative impacts), and contextual factors
(governance structures, cultural influences, project type). The form served for uniform capturing of the relevant
information with a standardised template, but it was also flexible in that it allowed the emergence of insights.
The form was first tested on about 5-10% of the included studies to check whether it was clear, comprehensive,
and consistent in coding. The reviewers discussed and resolved through agreement any discrepancies and
ambiguities, thereby refining the form for its final use.
Passages that described leadership, stakeholder engagement, communication, and conflict management were
marked for implicit soft practices extraction. The NVivo program had an option to label the new themes that had
appeared outside the pre-defined categories, as well as to keep a log of all coding decisions made together with
their explanations to ensure transparency and reproducibility.
The data was taken out separately by two reviewers, and then consensus meetings were held to settle any
disagreements. An audit trail was kept of all coding decisions and changes made to ensure traceability and inter-
rater reliability.
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Table 2: Data Extraction
Aut
hors
Year
Purpose
of Study
Study
Type
Sector
Focus
Soft
Practice
Definition
Impleme
ntation
Mechani
sms
Project
Outco
mes
Cont
extua
l
Facto
rs
Stud
y
Lim
itati
ons
Haar
2024
Assess
the
impact of
stakehold
er
engagem
ent
strategies
on
project
success
Desk-
based
review
Infrastr
ucture
(genera
l)
Implicit
stakeholde
r
engageme
nt (trust,
collaborati
on,
communic
ation)
Inclusive
engagem
ent,
tailored
communi
cation,
and
capacity
building
Improv
ed
collabo
ration,
trust,
and
project
success
Cultu
ral
norm
s,
burea
ucrac
y, and
resou
rce
const
raints
Seco
ndar
y
data
only
; no
prim
ary
empi
rical
testi
ng
Ssen
yang
e &
Cho
doku
fa
2024
Examine
the
mediatio
n role of
stakehold
er
engagem
ent
between
leadershi
p and
project
success.
Quantita
tive
(SEM)
Public
constru
ction
Explicit
stakeholde
r
engageme
nt
and
leadership
Leadershi
p styles,
structure
d
engagem
ent
processes
Enhanc
ed
project
success
via the
mediati
on
effect
Publi
c
sector
gover
nance
,
leade
rship
cultur
e
Cros
s-
secti
onal
desi
gn;
limit
ed to
KC
CA
Sam
wel
et al.
2023
Examine
the
influence
of
stakehold
er
managem
ent on
public
project
success
Quantita
tive
survey
Public
works
Explicit
stakeholde
r
managem
ent
Stakehol
der
analysis,
participat
ion, and
expectati
on
managem
ent
Improv
ed
project
success
Gove
rnme
nt
polic
y,
partic
ipator
y
plann
ing
Self-
repo
rted
data;
desc
ripti
ve
anal
ysis
Jalde
sa
2025
Examine
the effect
of
stakehold
er
Quantita
tive
(regressi
on)
Constru
ction
Explicit
stakeholde
r
engageme
nt
Identifica
tion,
planning,
managin
g,
Positiv
e effect
on
project
success
Orga
nisati
onal
envir
onme
Sing
le
orga
nisat
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managem
ent
dimensio
ns on
project
success
monitori
ng
(except
monito
ring)
nt,
super
visio
n
intens
ity
ion
case
Dick
-
Sago
e et
al.
2023
Explore
the
causes
and
effects of
public
project
failure
Quantita
tive
survey
Public
infrastr
ucture
Implicit
communic
ation and
supervisio
n practices
Commun
ication
systems,
planning,
and
monitori
ng
Project
failure,
cost
escalati
on,
dissatis
faction
Corru
ption,
burea
ucrac
y,
politi
cal
influe
nce
Focu
s on
failu
re
caus
es,
not
inter
venti
ons
Muk
akari
sa &
Njor
oge
2024
Assess
the effect
of
stakehold
er
engagem
ent across
project
phases
Mixed
methods
Constru
ction
Explicit
stakeholde
r
engageme
nt
Engagem
ent in
planning,
impleme
ntation,
and
M&E
Improv
ed
project
perfor
mance
Orga
nisati
onal
cultur
e,
proje
ct
phase
Sing
le
com
pany
focu
s
Ebek
ozie
n et
al.
2024
Investigat
e
stakehold
er
engagem
ent
challenge
s
Qualitati
ve
(pheno
menolog
y)
Constru
ction
Explicit
stakeholde
r
engageme
nt
Policy
measures
,
collabora
tive
engagem
ent
Improv
ed
collabo
ration
and
deliver
y
Gove
rnme
ntal
and
organ
isatio
nal
hindr
ances
Qual
itati
ve
perc
eptio
ns;
limit
ed
gene
ralis
ation
Teng
an &
Aigb
avbo
a
2017
Assess
stakehold
er
participat
ion in
M&E
Mixed
methods
Public
constru
ction
Explicit
stakeholde
r
participati
on
Participat
ory
M&E,
meetings,
CBDP
Poor
M&E
particip
ation
linked
to
project
challen
ges
Know
ledge
gaps,
time
const
raints
Desc
ripti
ve
anal
ysis
only
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Bon
dinu
ba et
al.
2025
Examine
innovativ
e
stakehold
er
engagem
ent
models
Quantita
tive
(SEM)
Constru
ction
Explicit
innovative
engageme
nt
Collabora
tive tools,
participat
ory
planning
Indirect
improv
ement
via
collabo
ration
Orga
nisati
onal
colla
borati
on
cultur
e
Cros
s-
secti
onal
desi
gn
Rase
bots
a et
al.
2024
Develop
a CSF
framewor
k for
social
infrastruc
ture
delivery
Quantita
tive
Social
infrastr
ucture
Implicit
collaborati
on and
leadership
Team
coordinat
ion,
decision-
making
Improv
ed
deliver
y
framew
ork
Provi
ncial
socio
-
econo
mic
conte
xt
Regi
onal
focu
s
limit
s
gene
ralis
abili
ty
Xeg
wan
a et
al.
2025
Develop
a
stakehold
er
engagem
ent
framewor
k for
housing
delivery
Qualitati
ve
Public
housin
g
Explicit
stakeholde
r
engageme
nt
Feedback
integratio
n,
collabora
tion
Improv
ed
housin
g
deliver
y,
satisfac
tion
Politi
cal
polari
sation
,
muni
cipal
gover
nance
Case
-
stud
y
scop
e
Deb
ela
2022
Identify
CSFs for
PPP road
projects
Mixed
methods
Road
infrastr
ucture
(PPP)
Implicit
governanc
e and
leadership
Policy
framewor
ks,
institutio
nal
commitm
ent
Improv
ed PPP
perfor
mance
Legal
,
politi
cal,
and
social
stabil
ity
Focu
s on
polic
y-
level
facto
rs
Osei
-
Kyei
&
Cha
n
2017
Examine
CSFs for
PPP
constructi
on
projects
Case
study
Constru
ction
(PPP)
Implicit
communic
ation and
communit
y support
Governm
ent
commitm
ent,
communi
ty
relations
Success
ful PPP
deliver
y
Instit
ution
al and
com
munit
y
conte
xt
Limi
ted
to
two
proj
ects
Kissi
et al.
2019
Examine
the
impact of
Quantita
tive
Constru
ction
Implicit
monitorin
g and
M&E
systems,
safety
Improv
ed
project
Devel
oping
count
Focu
sed
on
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M&E on
project
success
(PLS-
SEM)
evaluation
practices
and scope
controls
success
criteria
ry
const
raints
M&
E
only
Kak
w’u
2024
Assess
PM
strategies
on the
PPP road
project
performa
nce
Mixed
methods
(PhD
thesis)
Road
infrastr
ucture
(PPP)
Explicit
stakeholde
r
engageme
nt
Continuo
us
engagem
ent,
planning,
M&E
Improv
ed
project
perfor
mance
Urba
n
gover
nance
, PPP
envir
onme
nt
Doct
oral
stud
y;
cont
ext-
spec
ific
Rich
u et
al.
2025
Examine
stakehold
er
engagem
ent and
road
project
performa
nce
Quantita
tive
survey
Road
infrastr
ucture
Explicit
stakeholde
r
engageme
nt
Commun
ication,
mapping,
feedback,
and
conflict
resolutio
n
Improv
ed cost,
time,
and
quality
perfor
mance
Confl
ict-
affect
ed,
resou
rce-
limite
d
conte
xt
Smal
l
sam
ple
size
Source: Authorscompilation (2026)
Data Synthesis Approach
A mixed-methods synthesis that included both narrative and thematic approaches was used to address the
differences among the studies that were included and also allowed for the integration of both quantitative and
qualitative evidence (Stern et al., 2020). The usage of this method enabled the researcher to discover not only
the similarities but also the differences, as well as factors within the context and interrelations between the main
outcome and the practice in all the infrastructure projects in Africa that were studied.
Stage 1: Descriptive Mapping. The characteristics of the studies, the definitions of soft practices and the
contextual factors were presented in tables, and by using heatmaps, the patterns were visualised in such a way
that the frequency and the distribution of the practices according to regions and project types were clearly shown.
Stage 2: Thematic Synthesis. The qualitative data were processed through the coding stage according to the
framework suggested by Braun and Clarke (2023), which in turn resulted in the formation of the analytical
themes that connected the implementation of soft practices with the project outcomes. The different enablers and
barriers that were specific to Africa in terms of informal networks, governance structures, and cultural influences
were all compared through the different studies.
Stage 3: Causal Pathway Analysis. Qualitative Comparative Analysis (QCA) was among the methodologies that
were applied to create a mapping of the context-mechanism-outcome patterns. This mapping was developed to
provide a clearer understanding of how contextual factors play a role in mediating the effectiveness of practices
(Oliver et al., 2018).
Triangulation of implicitly described practices among studies was done to increase the validity of the
interpretation. Further, sensitivity analyses were performed to examine the influence of studies that had
descriptions of low clarity. The software programs NVivo 14 and Microsoft Excel were used to assist in the
processes of coding, visualisation, and configurational analysis.
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Reporting
The review was performed in a very strict manner based on the PRISMA 2020 guidelines to make sure that the
review process was transparent, reproducible, and verifiable (Page et al., 2021). The final report will give a
complete overview of the search strategy, the selection of studies, the extraction of data, the quality assessment,
as well as the merging of narrative and thematic synthesis. The open reporting of each methodological step not
only contributes to the credibility of the conclusions but also makes independent verification of the evidence
possible and ensures that the synthesis of soft project management practices in African infrastructure projects is
accessible, auditable, and useful for researchers, practitioners, and policymakers.
RESULTS AND DISCUSSION
Characteristics of Included Studies
This part compiles the evidence from the 16 peer-reviewed studies which were part of the review. Instead of
considering the studies as separate contributions, the discussion considers their common features, points of focus,
and weaknesses. The discourse then goes on to consider geographical distribution, research design, publication
year, and section focus, which altogether set the empirical scope of the review. These results can be seen in a
Table form as well in the supplementary file section. (ref Table 3)
Geographic distribution of studies
The location of the studies is such that there is a good representation globally across the West, East, and Southern
African regions, although West Africa (N=7) is slightly leading. The countries of Ghana and Kenya are the two
focal countries, which is because they are both investing a great deal of money in public infrastructure and at the
same time facing challenges related to governance, stakeholder coordination, and accountability (Kissi et al.,
2019; Samwel et al., 2023). Research in fragile and evolving contexts like South Sudan and Ethiopia provides a
rich understanding by illustrating how soft practices can be employed even in extremely difficult circumstances
in the areas of institutions and resources (Debela, 2022; Richu et al., 2025).
Figure 2: Geographical distribution of included studies
Study designs
The choice of predominantly quantitative designs in the studies is a reflection of the prevailing theoretical
framework that the soft practices have a direct performance impact, which is often measured using regression or
7
,
44
%
6
,
37
%
3
,
19
%
West Africa
East Africa
Southern Africa
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structural equation modelling (Kissi et al., 2019; Ssenyange & Chodokufa, 2024). On the other hand, the
presence of qualitative and mixed-methods studies very much enhances the review by pinpointing the contextual,
informal practices and implementing obstacles that are not readily captured through numerical indicators alone
(Ebekozien et al., 2024; Xegwana et al., 2025).
Figure 3: Distribution of study design of the included studies
Distribution of Publications by Year
The temporal distribution of the studies included clearly illustrates a heavy reliance on the post-2020 time frame,
as three-quarters of the total evidence was published in the years 2023-2025. This implies that academia is
increasingly recognising the role of soft project management practices in the delivery of African infrastructure,
mainly as a counter to the previously reported persistent project under-performance (Tengan & Aigbavboa, 2017;
Osei-Kyei & Chan, 2017).
Figure 4: Distribution of Publications by Year
8
,
50
%
4
,
25
%
4
,
25
%
Quantitative
Qualitative
Mixed
methods
3
1
12
0
2
4
6
8
10
12
14
2017
2019
2020
2022
2023
2025
Publication by Year
2017
2019
2020
2022
2023
2025
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Sector Focus Distribution
When looking at the different sectors as depicted by Figure 5 below, it is mainly construction and road
infrastructure projects that one sees, pointing to the labour-intensive, multi-actor nature of these projects and
their dependence on the relational practices of stakeholder engagement, communication and collaboration
(Mukakarisa & Njoroge, 2024; Bondinuba et al., 2025). Although housing and social infrastructure have a lesser
representation, they still contribute to the understanding of community-centric projects where the soft practices
directly influence the public's perception and, thereby, the legitimacy (Xegwana et al., 2025; Rasebotsa et al.,
2024).
Figure 5: Distribution of Sector Focus of the included Studies
In total, this empirical distribution gives a strong backing to the theory of soft project management practices in
different African infrastructure settings, showing the sectoral and methodological gaps that will be addressed in
the following sections.
Dominant Soft Project Management Practices Identified
This part sums up the most critical soft project management (PM) practices from the studies that were mainly
soft PM studies. Initially, the results are shown in a summary table, and then the integrated interpretation and
discussion come in that connect the most common practices with project performance outcomes in African
infrastructure contexts (ref: Supplementary file Table 4). The synthesis shows that the most widely used and
common soft PM practice is stakeholder engagement, which is present either directly or indirectly in all 16
studies. Different studies conducted in Cameroon, Ghana, Kenya, Rwanda, and South Sudan have all indicated
that stakeholder engagement is the main way to align project goals, expectations, and outcomes (Haar, 2024;
Mukakarisa & Njoroge, 2024; Richu et al., 2025). This situation is a reflection of the fact that African
infrastructure projects are always multi-actor, where government agencies, contractors, communities, and
political actors overlap.
Engagement is followed closely by communication, which is viewed as both a separate practice and an enabling
mechanism for other soft practices. In Ghana and South Africa, the researchers have found that inadequate
communication is a major cause of mistrust, project delays, and community dissatisfaction; meanwhile,
structured dialogue and feedback mechanisms are reported to enhance coordination and accountability (Tengan
& Aigbavboa, 2017; Xegwana et al., 2025). In addition to this, several studies identify communication as a
process of continual relationship building rather than merely being a one-way flow of information. Strategic
roles of leadership and relational management are implied in a subtle manner, whereas they occur in public
construction projects more frequently. The data from Uganda and South Africa suggest that leadership styles
indirectly affect project success by determining the quality of the stakeholders' engagement and collaboration
0
1
2
3
4
5
6
7
8
Sector Focus
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(Ssenyange & Chodokufa, 2024; Bondinuba et al., 2025). Thus, the implication is that leadership acts as a soft
practice moving the project forward rather than a direct cause for performance.
In addition, the study results stress the gentle characteristics of monitoring and evaluation, particularly in the
areas of participatory oversight and learning. Despite the existence of technical M&E systems, several reports
indicate limited stakeholder participation in these processes, which impedes learning and accountability (Tengan
& Aigbavboa, 2017; Kissi et al., 2019). On the contrary, studies that indicated participatory M&E as a stronghold
also suggested positive influences on project quality, safety, and scope control (Kissi et al., 2019; Kakw’u, 2024).
Moreover, contextual sensitivity, including cultural norms, governance structures, and power relations,
characterises all methods. Researchers assert that soft PM practices are the most efficient when they fit the local
institutional arrangements instead of being merely uncritically transferred from the global project management
model (Haar, 2024; Debela, 2022; Dick-Sagoe et al., 2023).
The findings reveal that rather than employing the soft PM practices in African infrastructure projects as distinct
tools, they are seen as interrelated aspects of a systemic approach focused on building relationships. Their
efficiency relies on the extent to which they are mixed, scheduled, and adjusted to the context, which is a point
that will be elaborated in the following sections.
Implementation Mechanisms of Soft PM Practices
Findings from the studies reviewed indicated that soft project management practices are carried out through a
combination of formal and informal methods. The formal methods consist of mechanisms that are ingrained in
the project structures, while the informal methods are relational approaches that are influenced by the local
institutional realities. The proportion of these methods used in governance reflects the capacity, sectoral norms,
and the socio-political context of the region. A major formal method of project management is participatory
planning, which is mostly evident in public construction, road, and housing projects. Involved stakeholders
during planning have become a common practice in several institutions through such means as consultations,
stakeholder mapping, and structured meetings. It has been shown by empirical evidence from Rwanda and Kenya
that involving stakeholders in the planning period has a positive impact on project performance statistically. This
is mainly because the stakeholders' expectations are aligned and resistance is reduced during the implementation
(Mukakarisa & Njoroge, 2024; Kakw’u, 2024). Formal stakeholder identification and planning frameworks used
by construction companies in Ethiopia and Kenya also led to the improvement of coordination and clarity of
roles (Jaldesa, 2025; Richu et al., 2025).
Furthermore, feedback systems and communication channels have been identified as another important way to
implement different ideas. These communication means are not restricted to progress meetings and similar
reporting processes, but also include community forums and direct involvement of beneficiaries. At the same
time, numerous studies indicate that the existence of such structured communication does not necessarily mean
its effectiveness, as they often suffer from inadequate feedback, delays caused by bureaucracy, and so on. Talking
about Africa, for example, the case of Ghana and South Africa reveals that feedback is a recurring topic;
nevertheless, feedback that is not acted upon becomes a reason for the limitation of learning and not building
trust (Tengan & Aigbavboa, 2017; Xegwana et al., 2025). On the other hand, wherever feedback loops are really
incorporated into decision-making, enhanced stakeholder satisfaction and project outcomes are reported
(Bondinuba et al., 2025).
Additionally, leadership styles are not a practice but rather an enabling mechanism. In Uganda, combining
different leadership styles showed that they can indirectly affect a project’s success through power relationship
changes amongst the stakeholders, which ultimately leads to better quality of engagement, open channels of
communication, and proper handling of conflicts (Ssenyange & Chodokufa, 2024). The same idea is present in
the findings of South African studies, wherein the approaches of leadership that are characterised by
collaboration and inclusiveness are found to have not only facilitated teamwork but also diminished conflicts
(Ebekozien et al., 2024).
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Likewise, informal systems and networks, along with community engagement, are beyond formal systems and
play a vital role, especially in areas with weak institutions or political complexity. Research conducted in Ghana,
Cameroon, and South Sudan indicates that informal connections with community leaders, traditional authorities,
and local power brokers are, more than anything else, the factors determining project acceptance and continuity
(Haar, 2024; Dick-Sagoe et al., 2023; Richu et al., 2025). These informal mechanisms, while enhancing
flexibility and trust, can also introduce risks related to elite capture and unequal participation if not managed
transparently, thus creating a conflict of interest.
On the whole, the results indicate that the formal mechanisms offer the advantages of structure and accountability
to the projects, whereas the informal ones provide the assessment and the capital of trust needed in the given
context. Projects that can effectively integrate both approaches tend to be more successful in navigating the
governance constraints, whereas dependence on either strategy hampers the effectiveness of soft PM practices
in the delivery of African infrastructure.
Relationship Between Soft PM Practices and Project Outcomes
The studies that have been included in the review consistently indicate that soft project management practices
have a measurable impact on project performance in different aspects, though the effects in terms of magnitude
and nature differ by context, type of project, and the particular practice used. According to quantitative evidence,
methods such as structured stakeholder engagement, participatory planning, and communication substantially
restore the traditional project metrics, with time, cost, and quality being the main ones. In Rwanda, for instance,
Mukakarisa and Njoroge (2024) evidence that participation in project planning, implementation, and monitoring
boosts project performance by coefficient scores of 0.325, 0.268, and 0.409, respectively. Likewise, Kakw'u
(2024) reports that stakeholder engagement = 0.416), together with monitoring, planning, and risk
management, significantly increases road project outcomes in Nairobi. Moreover, in Uganda, Ssenyange and
Chodokufa (2024) have revealed that the public construction project's success was remarkably impacted by the
leadership styles through stakeholder engagement. These occurrences indicate that the benefits of soft practices
measured by quantitative methods often lead to less frequent delays, cost overruns being less than originally
planned, and improved quality of the products delivered.
The qualitative narratives further support the findings by emphasising the non-tangible advantages. The case
studies from the two countries, South Africa and Cameroon, reveal that they have set the main inputs of trust,
transparency, and alignment with the local needs through inclusive leadership, active feedback systems, and
community engagement (Ebekozien et al., 2024; Haar, 2024). In the case of Ghana and South Sudan, the
researchers Richu et al. (2025) and Dick-Sagoe et al. (2023) respectively explain that such project management
involving effective communication and conflict management has not only satisfied the stakeholders and gained
their social acceptance but has also indirectly enabled the project to last and be sustainable.
From convergence and divergence, the former are seen and the latter. Stakeholder engagement and
communication are regarded as very important factors which consistently correlate with better outcomes in
nearly all studies, irrespective of project type. On the contrary, divergences appear in the matter of leadership
effects: in some projects, the presence of strong hierarchical leadership leads to adherence to schedules
(Ssenyange & Chodokufa, 2024), while in other projects, imposing leadership discourages participation and thus
the project is less effective (Jaldesa, 2025). Moreover, informal engagement mechanisms are vital in regions
with weak institutional frameworks, such as the cases of Cameroon and South Sudan, where project success is
heavily dependent on local connections and trust-building (Haar, 2024; Richu et al., 2025).
To sum up, the synthesis concludes that the soft PM practices do not take over the technical project management
but rather play a very important role in shaping human and relational dimensions that directly and indirectly
enhance project outcomes all over African infrastructure projects.
Contextual Enablers and Barriers
Without a doubt, African infrastructure projects have been greatly affected by the soft project management
practices; whether the effect is positive or negative, the final decision is always made by the context. Good
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governance has come out as a decisive factor; quality of governance is the first thing you see, basic to soft project
management effectiveness in almost all papers reviewed. In countries like South Africa, where projects like
social infrastructure (Rasebotsa et al., 2024) or public housing in Stellenbosch (Xegwana et al., 2025) take place,
the institutions and policies involved are cooperation and transparency-based, so the project roles, accountability
and stakeholder participation are well defined. As a result, these practices of engagement and communication
are further strengthened through the union of the two sides and the sensible settling of disputes.
On the other hand, sometimes political and bureaucratic issues get in the way of soft practice effectiveness. In
the case of Ghana, Dick-Sagoe et al. (2023) and Tengan and Aigbavboa (2017) pointed out that among the
reasons for project delays, cost overruns, and the existence of unreliable feedback systems were the activities of
corrupt officials and the presence of administrative bottlenecks and inconsistent policy enforcement, which
further cut down on stakeholder participation. In the same way, Debela (2022) mentioned that the PPP road
projects in Ethiopia were prone to political instability and a lack of institutional support, thereby making it
difficult to employ participatory practices.
The implementation of practices is also influenced by cultural norms and local social systems. In the case of
Cameroon and South Sudan, studies reveal that (Haar, 2024; Richu et al., 2025) informal ties, deference to
traditional authorities, and communal decision-making can promote trust and the use of soft practices even where
formal governance is weak. Capacity constraints, on the other hand, were mentioned as the main cause of the
lack of success in projects in Rwanda, Uganda, and Kenya due to insufficient project management skills or low
literacy of stakeholders (Mukakarisa & Njoroge, 2024; Samwel et al., 2023; Ssenyange & Chodokufa, 2024),
which hindered planning and feedback processes.
Besides, the availability of resources like time, financial investment, and technological support had a direct
impact on the extent and quality of soft practices. According to Bondinuba et al. (2025), collaboration in Ghana
requires a lot of resources for training, digital tools, and participatory forums; otherwise, the engagement was
not consistent, and the impact was reduced.
All together, these results reveal that the effectiveness of soft PM practices depends not only on the governance,
socio-cultural, and resource contexts but also on the need for customised strategies that integrate relational
practices with local realities.
Configurations and Causal Pathways
Based on a configurational lens, the review establishes common combinations of soft practises and contextual
conditions that are continually associated with positive project outcomes in African infrastructure projects. In
various works, stakeholder engagement, participatory planning and systematic feedback mechanisms interacted
well in environments with moderate to high levels of governance, community acceptance, and sufficient
resources. As an example, Mukakarisa and Njoroge (2024) indicate that the high level of stakeholder
participation in the planning, implementation, and monitoring stages, as well as capacity building, in Rwanda
contributed to the quantifiable project performance changes (β = 0.325–0.409). On the same note, the models of
collaborative engagement in Ghana (Bondinuba et al., 2025) also show that the synergy of stakeholder
involvement and the use of digital tools and participatory decision-making can create sustainable project success.
On the other hand, projects with high-quality soft practises in weak governance or political instability usually
had few successes. Dick-Sagoe et al. (2023) and Debela (2022) demonstrate that stakeholder engagement in
itself will not be able to overcome the incidence of bureaucratic delays, corruption, and shortage of resources.
Contextual contingency, in such instances, is reflected in practises that were applied and failed to produce desired
results in terms of communication, leadership or conflict resolution.
Emerging context-mechanism-outcome (CMO) indicates that soft practices are mechanisms that enable trust,
collaboration, and shared accountability, but they cannot work without enabling conditions, including
institutional clarity, cultural fit and sufficient resourcing. Non-formal systems of governance and the cultural
engagement norms tend to replace formal gaps in governance, especially in South Sudan and Cameroon (Richu
et al., 2025; Haar, 2024). These trends highlight the fact that success is not usually an outcome of individual
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practise; rather, synergistic arrangements that are designed according to the local reality contribute to positive
results, providing practical advice to the implementation of infrastructure delivery strategies in various African
contexts.
Synthesis of Key Insights and Theoretical Implications
The review summarises the evidence to some upper-level understandings of soft project management in African
infrastructure projects. To begin with, the stakeholder engagement proves to be one of the driving forces of a
successful project, but its success depends on the quality of participatory structures, quality of leadership, and
communication practises which are culturally aligned (Haar, 2024; Mukakarisa & Njoroge, 2024; Richu et al.,
2025). Second, feedback systems and repetition monitoring are essential tools in terms of aligning the objectives
of the project with stakeholder expectations, especially in situations that are marked by political or institutional
fragility (Kissi et al., 2019; Tengan and Aigbavboa, 2017). Third, relations and culture-based practises tend to
complement formal systems of governance, which emphasises the importance of thinking about relational and
social aspects in project management beyond documented processes (Ebekozien et al., 2024; Xegwana et al.,
2025).
In theoretical terms, these results confirm the stakeholder theory that places much focus on the careful
management of stakeholder interests, power, and communication flows that have a direct impact on project
delivery. They also apply perspectives of relational governance, which explains how trust, reciprocity, and social
embeddedness can manifest themselves in the environment where weak formal institutions exist (Bondinuba et
al., 2025; Samwel et al., 2023).
Importantly, African cases are knocking on the door of traditional PM assumptions that have been developed
under Western contexts where formalised processes are normally dominant: in this case, contextualisation,
cultural sensitivity, and formal-informal mechanisms are the main keys to the success of a project. Such lessons
imply that global PM models need to incorporate context-dependent soft practise settings and that the way
forward is to models that clearly acknowledge social, cultural, and institutional mediators of project performance.
Practical and Policy Implications
The results provide concise advice to practitioners and policymakers on how to improve the project delivery of
infrastructure in the African context. To start with, it is possible to enhance alignment with the needs of the
community by embedding structured stakeholder engagement throughout the project phases, namely, planning,
execution, and monitoring, to decrease conflicts and increase stakeholder satisfaction (Haar, 2024; Ssenyange
and Chodokufa, 2024; Richu et al., 2025). Practitioners are expected to embrace participatory planning
processes, Vicious cycles of feedback, and culturally adaptive communication tools to achieve inclusiveness and
transparency.
In addition, the building of leadership and capacity among project managers is essential because leadership styles
play a direct role in the implementation and perception of soft practises by the stakeholders (Samwel et al., 2023;
Jaldesa, 2025). Among the interventions that can make them stronger, training in conflict resolution, negotiation,
and relational governance can be implemented.
Furthermore, policymakers ought to develop regulatory and institutional systems that promote the regular
application of soft practises, including official principles of community interaction, reporting principles of
stakeholder involvement, and responsibility measures of project control (Osei-Kyei and Chan, 2017; Debela,
2022).
Lastly, the importance of informal networks and socio-cultural norms can be used to make the policies more
relevant: initiatives incorporating local leadership systems, traditional authorities and community organisations
are more likely to deliver sustained results (Ebekozien et al., 2024; Xegwana et al., 2025). In general,
institutionalising soft PM practises guarantee the increased efficiency, confidence, and stability in the African
infrastructure projects.
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CONCLUSION AND RECOMMENDATION
This systematic review summarised the evidence on soft project management practises in African infrastructure
projects and emphasised them as very important in the enhancement of outcomes of projects. The soft practices
(stakeholder engagement, leadership strategies, communication strategy, participatory planning, and conflict
management) were identified in 16 studies across Sub-Saharan Africa and led to more favourable outcomes in
terms of time, cost, quality, and stakeholder satisfaction. It has been shown that the success or failure of these
practices is highly context-specific and depends on the quality of governance, political stability, cultural norms,
resource availability, and institutional capacity. Configurational analysis also found that practical projects are
frequently built on effective leadership, systematic stakeholder interaction, and culturally oriented participation
processes, but the lack (or shallow implementation) of soft practices was associated with project delays, cost
overruns, and stakeholder dissatisfaction. The review is also keen to point out the fact that formal and informal
mechanisms may be complementary in the sense that, whereas accountability is taken care of by the means of
formal tools (e.g., reporting frameworks, structured meetings), local buy-in and trust are provided through
informal networks and cultural adaptation. Taken together, the results enlarge the scope of the stakeholder theory
and the relativistic approaches to the management of relations by demonstrating that the African-specific
sociopolitical and cultural circumstances alter the implementation and effectiveness of soft practices.
Recommendations
1. Institutionalise Soft Practices: Formulate through organisational policies and regulatory frameworks
structured stakeholder engagement, participatory planning, and clear communication as the standard
practice in all infrastructure projects.
2. Capacity Building: The project managers and the soft practices implementation teams will receive
training in leadership, conflict resolution, and culturally sensitive communication.
3. Local Contexts Utilisation: To ensure that the project is accepted, legitimised, and sustained, traditional
authorities, community groups, and informal networks will be involved in the governance of the project.
4. Monitoring and Evaluation: Mechanisms will be established that will enable the tracking of the use of
soft practices as well as their effects, and therefore, the outcomes will be connected to ongoing
improvement.
5. Policy Alignment: Infrastructure policies of governments and agencies should be harmonised with soft
PM principles, thereby encouraging and rewarding the proactive establishment of stakeholder
collaboration, feedback integration, and adaptive management.
6. Research Continuation: Longitudinal and cross-sector studies on the long-term benefits of soft practices
in diverse African infrastructure contexts are to be encouraged, which will simultaneously solve the
problem of a lack of evidence in the area.
This conclusion and recommendations framework turns soft project management into a reality that is not only a
theoretical concept but also a practical, contextually adapted strategy for the whole continent.
Acknowledgement
The author recognises the efforts of scholars based on which this review was based. The input of the colleagues
and reviewers whose comments and discussions contributed to fine-tuning the conceptual and analytical
direction of the study is also appreciated. The author(s) should take care of any remaining limitations.
Disclosure statement
The author reports the absence of any personal or institutional connection which could have defined the
behaviour or display of this review.
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Competing Interests
According to the author, there were no competing financial, professional or personal interests that might have
influenced the objectivity of this work.
Additional information
The article is a systematic review of studies that relied only on peer-reviewed published articles. There was no
primary data on which it was based, and thus, there was no need to obtain ethical approval.
Funding
No special grant was provided in the form of any funding agency, either in the public, commercial, or not-
forprofit sector.
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Supplementary File Table 3: Characteristics of Included Studies (n = 16)
Characteristic
Category
Frequency
Key References
Publication period
2017–2019
3
Tengan & Aigbavboa (2017); OseiKyei & Chan
(2017); Kissi et al.
(2019)
2020–2022
1
Debela (2022)
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2023–2025
12
Dick-Sagoe et al. (2023); Samwel et al. (2023); Haar
(2024); Mukakarisa & Njoroge (2024); Bondinuba et
al. (2025), among others
Geographical focus
West Africa
7
Ghana (Tengan & Aigbavboa, 2017;
Kissi et al., 2019; Dick-Sagoe et al.,
2023); Cameroon (Haar, 2024);
Nigeria/Ghana-linked studies
East Africa
6
Kenya (Samwel et al., 2023; Kakw’u,
2024); Uganda (Ssenyange &
Chodokufa, 2024); Rwanda
(Mukakarisa & Njoroge, 2024);
Ethiopia (Debela, 2022); South Sudan
(Richu et al., 2025)
Southern Africa
3
South Africa (Ebekozien et al., 2024; Rasebotsa et al.,
2024; Xegwana et al., 2025)
Sector focus
General construction
7
Ebekozien et al. (2024); Mukakarisa & Njoroge
(2024); Bondinuba et al.
(2025)
Road
infrastructure
5
Debela (2022); Kakw’u (2024); Richu et al. (2025)
Public housing
1
Xegwana et al. (2025)
Social infrastructure
1
Rasebotsa et al. (2024)
Mixed public
projects
2
Dick-Sagoe et al. (2023); Samwel et al. (2023)
Research design
Quantitative
8
Kissi et al. (2019); Ssenyange & Chodokufa (2024);
Bondinuba et al.
(2025)
Qualitative
4
Ebekozien et al. (2024); Xegwana et al. (2025)
Mixed methods
4
Mukakarisa & Njoroge (2024); Kakw’u (2024)
Table 4: Dominant Soft PM Practices Across Included Studies
Soft PM Practice
Description / Focus
Frequency
(out of 16
studies)
Key References
Stakeholder engagement
& participation
Identification, involvement,
consultation, collaboration
16
Haar (2024); Samwel et al.
(2023); Mukakarisa
& Njoroge (2024);
Richu et al. (2025)
Communication &
information sharing
Transparency, feedback
mechanisms, dialogue
12
Tengan & Aigbavboa (2017);
Xegwana et al.
(2025); Bondinuba et al. (2025)
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Leadership & relational
management
Leadership styles, trust-
building, and coordination
6
Ssenyange &
Chodokufa (2024);
Bondinuba et al. (2025)
Monitoring, evaluation
& learning (soft
dimension)
Participatory M&E,
accountability, reflection
7
Kissi et al. (2019);
Tengan & Aigbavboa
(2017); Kakw’u (2024)
Collaboration &
teamwork
Inter-organisational
coordination, collective
problemsolving
5
Ebekozien et al. (2024);
Bondinuba et al. (2025)
Conflict management &
negotiation
Managing competing
interests, dispute resolution
4
Richu et al. (2025);
Xegwana et al. (2025)
Governance sensitivity
& cultural adaptation
Context-aware
engagement, power relations
8
Haar (2024); Debela (2022);
Dick-Sagoe et al. (2023)