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Impact of Training and Development on Employee Productivity in Public
Universities, a Case of Masinde Muliro University of Science and
Technology, Kenya
Stellah Obutu Nyameino, Dr. Fred Gichana Atandi
Business Administration and Management, Kibabii University, Nairobi, Bungoma, Kenya
DOI: https://doi.org/10.51583/IJLTEMAS.2026.150500190
Received: 13 May 2026; Accepted: 18 May 2026; Published: 12 June 2026
ABSTRACT
The study sought to establish the impact of Training and Development on Employee productivity in public
Universities a case of Masinde Muliro University of Science and Technology. The target population was drawn
from non-teaching staff by use of simple sampling. A sample of 69 employees was selected through simple
sampling to participate in the study. The researcher used purposive random sampling and sampled every non-
academic staff in the payroll from grade I-X. The research targeted a total of 676 non-academic staff. Data was
collected by use of questionnaires. The study used both descriptive and inferential statistics during data analysis.
Descriptive statistics employed the use of frequencies and percentages and for inferential statistics Pearson
Correlation Coefficient of 90% confidence was used and findings presented in tables. Results showed that there
was a significant negative relationship between gender awareness, training policy where every staff is aware
with the value of r(69) = -0.301, p = 0.01 and also responses on training policy of which every staff is aware had
a significant negative relationship in experience on their current grade, r(69) = -0.207, p = 0.09. More than 50%
of the respondents agreed that training and development affects employee productivity and the results were
mostly more significant between training and development factors and gender, age, length of service and current
grades among University employees.
Keywords: Training and Development, Performance and University Employees
Background of the Study
Training is the planned intervention that is designed to enhance the determinants of individual job performance
(Chiaburu & Teklab, 2005). Training is related to the skills an employee must acquire to improve the probability
of achieving the organization’s overall business and academic goals and objectives. Positive training offered to
employees may assist with reduction of anxiety or frustration, which most employees have experienced on more
than one occasion during their employment careers (Cheng & Ho, 2001). Training has a significant effect on
employee productivity. Firms can develop and enhance the quality of the current employees by providing
comprehensive training and development. Indeed, research indicates that investments in training employees in
problem-solving, teamwork and interpersonal relations result in beneficial firm level outcomes (Singh, 2012).
Therefore, training serves as a motivating force in improving the efficiency and productivity of the workers and
many organizations have seen it as a veritable tool to enhance their organizational productivity.
Training presents a prime opportunity to expand the knowledge base of all employees, but many employers find
the development opportunities expensive. Employees also miss out on work time while attending training
sessions, which may delay the completion of projects (Singh, 2012). Despite the potential drawbacks, training
and development provides both the company as a whole and the individual employees with benefits that make
the cost and time a worthwhile investment. Companies today are forced to function in a world full of change and
under various complications, and it is more important than ever to have the correct employees at the correct job
with the right qualification and experience in order to survive the surrounding competition (Singh, 2012). The
successful and prosperous future of an organization is dependent on its skilled, knowledgeable and well
experienced workforce. That is why training is a fundamental and effectual instrument in successful
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accomplishment of the firm's goals and objectives. Training not only improves them resourcefully, but also gives
them a chance to learn their job virtually and perform it more competently hence increasing firm's productivity.
Training has been an important variable in increasing organizational productivity. Most researches including
(Colombo & Stanca, 2008), (Sepulveda 2005) and (Konings & Vanormelingen, 2009), showed that training is a
fundamental and effectual instrument in successful accomplishment of the firm's goals and objectives, resulting
in higher productivity. Most employees have some weaknesses in their workplace skills. A training program
allows you to strengthen those skills that each employee needs to improve. A development program brings all
employees to a higher level so that they all have similar skills and knowledge (Singh, 2012). This helps reduce
any weak links within the company who rely heavily on others to complete basic work tasks. Providing the
necessary training creates an overall knowledgeable staff with employees who can take over for one another as
needed, work on teams or work independently without constant help and supervision from others.
An employee who receives the necessary training is better able to perform her job. She becomes more aware of
safety practices and proper procedures for basic tasks. The training may also build the employee's confidence
because she has a stronger understanding of the industry and the responsibilities of her job (Mohanty,2012). This
confidence may push her to perform even better and think of new ideas that help her excel. Continuous training
also keeps your employees on the cutting edge of industry developments. Employees who are competent and on
top of changing industry standards help your company hold a position as a leader and strong competitor within
the industry (Singh, 2012). A structured training and development program ensures that employees have a
consistent experience and background knowledge. The consistency is particularly relevant for the company's
basic policies and procedures. All employees need to be aware of the expectations and procedures within the
company. This includes safety, discrimination and administrative tasks. Putting all employees through regular
training in these areas ensures that all staff members at least have exposure to the information.
Employees with access to training and development programs have the advantage over employees in other
companies who are left to seek out training opportunities on their own. The investment in training that a company
makes shows the employees they are valued (Singh, 2012). Employees may gain access to training they wouldn't
have otherwise known about or sought out themselves. Employees who feel appreciated and challenged through
training opportunities may feel more satisfied towards their jobs.
Employee training and development is very vital to job productivity and organization performance since the
formal educational system does not adequately provide specific job skills for a position in a particular
organization (Colombo & Stanca, 2008). While, few individuals may have the requisite skills, knowledge,
abilities and competencies needed to fit into a specific job function, some others may require extensive training
to acquire the necessary skills to be able to fit in a specific job function and also make significant contribution
to the organization’s performance.
Training has been an important variable in increasing organizational productivity. Many researchers for instance
(Colombo & Stanca, 2008), showed that training is a fundamental and effectual instrument in successful
accomplishment of the firm's goals and objectives, resulting in higher productivity. Training and development
builds a team that is effective, efficient and well-motivated, thereby enhancing the confidence and self-esteem
of employees. The employees’ knowledge and skills are thus developed to adapt to new technologies and other
organizational changes. Training and manpower development also creates chances for the promotion of
employees to replace those who have left the organization. Indeed, the benefits of training and manpower
development are innumerable (Colombo & Stanca, 2008).
Any organization whose goals are to survive and prosper in this present day’s economy will find it imperative
to invest in training and development to improve proficiencies in production as well as to acquire the greatest
return in investment of human capital (Knoke & Kalleberg, 1994). Although this area of training effectiveness
seems paramount, and integral part of the employer–employee relationship, (Knoke & Kalleberg, 1994) suggest
direct evidence about company training practices based on representative samples of diverse employing
organizations is almost non-existent. Furthermore, several authors have suggested that training is most extensive
only in establishments which operate in complex market environments (Rowden & Conine, 2005); (Sahinidis &
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Bouris, 2008). In addition, (Rowden & Conine 2005) indicates that there is limited research on human resource
development in small and midsized businesses. (Cheng & Ho 2001) also discuss the importance of training and
its impact on productivity.
Moreover, several authors have also written about the importance of staff development. Both formal and
informal training opportunities are thought to provide a forum for the development of talent. When talent is
fostered and nurtured, competitive advantages in performance are untainted (Gerhard, 1996); (Bowling, 2007);
(Davenport, 2006); (Peters & Waterman, 1982). Furthermore, the organizational commitment or the relative
strength of an individual’s identification and involvement in a particular organization (Pool & Pool, 2007)
depends on effective training and development programs. According to these authors, organizations
demonstrating keen insight make provisions for satisfying the training needs of their current workforce. (Cheng
& Ho, 2001) indicates that adequate training produces marked improvements in employee communication and
proficiency of performances as well as extending retention time. Moreover, when programs target
communication skills with coworkers, there are significant increases in profit as well as a greater number of
reported positive working relationships that are formed. Employees with good communication skills gather more
information concerning procedures and technologies related to job performances, thus assuming greater
accountability and subsequent responsibility, both of which effect improve proficiency (Adams, 1989).
Statement of the problem
In the world today, organizations are in a constant state of competition. The intensity of competition increases
annually and the need to continuously improve organizational productivity has never been greater (Makina I. &
Oundo J. N. (2020). Therefore, an effective and efficient use of training and development will translate into the
overall employee performance. Challenging goals, motivation, training and development.
Universities today have realized the importance the concept of training and development plays in achieving
organizational objectives. As resources increasingly become scarce, organizations seek ways to improve
employee productivity without incurring additional costs. reduction in friction between workers themselves and
between workers and management.
In Kenya, many managers and most organizations have realized that training and development factors are vital
for productivity. This is seen in many seminars and workshops organized by different forums to educate Chief
Executive Officers on the best training and development to be used in their organizations for optimum
productivity. Despite all these concerns, Masinde Muliro University of Science and Technology still faces many
challenges with regard to the implementation of the training and development that influence employee
productivity.
Research Objective
To establish the impact of training and development on productivity at MMUST.
Research Question
This study sought to answer the following question
What is the impact of training and development on productivity at MMUST?
Scope of the Study
The study was carried out on employee productivity at MMUST. Masinde Muliro University of Science and
Technology was established through an Act of Parliament on 30
th
December, 2006 as the seventh public
University in Kenya (University Bill, 2012). The university is the successor of Western University College of
Science and Technology (WUCST), which in turn succeeded the defunct Western College of Arts and Applied
Sciences (WECO). The University is located along the Kakamega-Webuye road, one kilometer from the central
business district (CBD) of Kakamega County.
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THEORETICAL REVIEW
Resource Based View
Resource Based Theory was first advocated by Barney (1991) and developed by Conner (1991), Tilton (2009)
and Wernerfelt (1984). The idea contends that an organization's resources are used to achieve superior
performance, with resources being viewed as the foundation of any business. It makes the case that various
resources available to an organization can give it a competitive edge. Organization’s resources are its assets,
knowledge, organizational capacities, and organizational processes (Mbithi 2016). According to Olsen et al.
(2014), the theory suggests that an organization's resources are its primary source of superior performance.
Additionally, the theory assumes that a firm will perform better when those resources are used effectively
(Makina et al 2020).
The theory assumes that an organization with special resources will outperform its competitors in the market.
According to Porter (1980) cited by Mbithi (2016), Porter contends that an organization's distinctive resources
contribute to its superior performance in the sector in which it works. This implies that an organization needs
resources that are extremely rare, different from its competitors, and difficult for rivals in the industry to imitate
in order to achieve higher performance. For an organization to achieve superior performance, the theory also
assumes that its resources must be extremely valuable, unreplicable and unsubstitable by rivals. An organization
that possesses knowledge about its internal weaknesses and strengths can utilize that information to make
strategic business decisions that will enhance its performance (Makina et al 2020). According to this theory, an
organization with a competitive advantage is bound to observe an improvement in performance. An organization
can obtain superior performance (competitive advantage) through a variety of means; these include
product brand name, the sort of technology the organization uses in production, and the kind of competent
workers the organization employs.
RBV Theory contends that an organization’s assets, both material and immaterial, have an effect on how well it
performs. Resource Based View Theory, according to Bohenkamp (2013), influences an organization's decision-
making, which in turn affects performance in terms of profitability. An organization can gain a competitive
advantage within its field by using its resources more effectively and efficiently, which will improve
performance. An organization's performance is typically predicted by its unique resources serves as a
competitive advantage in the field, predicted performance is typically high. As a result, it will perform better in
terms of units sold. Based on dynamics and management, this theory has been criticized in several ways. The
theory, according to Hedman and Kalling (2003), as reported by Makina et al., (2020), does not take
organizational changes into account. It disregards additional industry-wide factors that never change. The
argument suggests that even if an organization possesses all the necessary resources for producing goods and
services, its competitive advantage will be rendered ineffective if it fails to adapt to the evolving business
landscape. To gain a competitive edge organization strategy needs to adapt to changes in the business
environment and make effective use of its resources hence source of competitive edge.
Empirical Review
CHHY (2019) conducted a study on the impact of training and development on employee performance, a case
study of selected private secondary schools in Phnom PENH Cambodia. The researcher used a sample of 90
respondents from the target population of 220 employees. ANOVA was used to analyze data. It was revealed
that there were benefits of training and development on employee performance which enabled the school
maintain its competitive advantage, increased job satisfaction and reduce employee turnover. However, the
study was carried out in secondary schools but not in public universities. This is the reason as to why this study
was carried in a public university.
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Sanga and Fadhili (2024) conducted a research on the effect of training and development on employee
performance a case of TTCL Sambawanga in Tanzania. Data was collected through questionnaires and
interviews. Data was analyzed through SPSS. It was revealed that on job training has a positive impact on
performance of employees for instance; increased employee morale, employee confidence and reduced
employee turnover. However, the study never looked other factors that determine employee’s performance for
instance employee’s remunerations.
Odhiambo et al (2024) conducted a study on the impact of various training factors on employee training factors
and their performance in Kenya. The study employed a quantitative research design and data was collected
through questionnaires. Findings revealed that training methods especially on job training had a positive
correlation on employee performance. However, the study ignored other factors that affect employee’s
performance.
Conceptual framework
Figure 2.1 summarizes the relationship between the independent variable, which is training and development
and the dependent variable which is, employee productivity. The conceptual framework is developed after a
review of related literature on the study variables.
Independent Variable Dependent Variable
Training and Development Employee Productivity
RESEARCH METHODOLOGY
Research Design
The research design adopted for this study is descriptive survey. A survey research according to (Mugenda &
Mugenda, 2000) is an attempt to collect data from members of a population in order to determine the current
status of that population with respect to one or more variable. Survey research is thus a self-report study which
requires the collection of quantifiable data from the sample by interviewing or administering questionnaires to
sample individuals (Kothari, 2004, Orodho, 2003, Mugenda and Mugenda, 2000). In this study a survey was
employed in order to gather facts and obtain pertinent and precise information concerning the current status of
phenomenon and whenever possible draw conclusions from the facts discovered. In this study a survey method
was employed and involved observations and questionnaire administration using simple random sampling
technique. A cross-sectional survey was used to explore and describe training and development on employee
productivity at MMUST. The data collected was subjected to statistical analysis using computer statistical
package for social sciences (SPSS).
Target Population
The study population was obtained from a randomized sample of non- academic staff ranging from grade I-X.
The study targeted a total of 676 employees who were the focus of study. These comprised of 390 auxiliary staff
(grade i-iv) and 286 middle level staff (grade v-x). A representative sample will be used to represent the whole
population.
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Table 3.1 Study Population
Sample Area
Non-Academic Staff
Population
Percentage
Grade I-IV(Auxiliary staff)
57.7%
Grade V-X (Middle level staff
42.3%
Total
676
100%
The sampling frame used for this study was MMUST payroll because it contained all the names of employees
and their current grades. The payroll was considered to be accurate because it covered the correct information
about the elements of the target population and also it was comprehensive because it was purported to cover the
whole population.
Sample and Sampling Techniques
The study targeted a total of 676 employees. This comprised of 390 auxillary and 286 middle level staff. Simple
random sampling and purposive techniques were used to select 69 employees from the entire population so that
each and every one in the target population had an equal chance of being selected. According to (Kombo &
Tromp, 2006) their recommendation that a sample size of 10% to 30% is representative enough for the study
population was used to determine the sample size. Therefore, the sample size was determined by use of this
rule. Number of employees selected 10.21/100 x 676 = 69
Table 3.2 Sample Size
Sample Area
Target Population
Sample
Size
Percentage of
Population (%)
Total
Non Academic Staff
676
69
10.21
69
Total
676
69
69
However, to prevaricate against loss of respondents 69 non-academic staff were selected and included in the
collection of data. A total of 69 questionnaires were returned and the researcher used a sample of 69
questionnaires.
Data Collection Instruments
The data collection instrument used in this study was a questionnaire. The researcher considered the
questionnaire appropriate because the target population was largely literate and was unlikely to have difficulties
responding to questionnaire items. Also questionnaires are appropriate in collecting large amounts of information
as was the case in this study. The questionnaires were developed for non-teaching staff which comprised of both
middle level staff and auxiliary staff. They comprised of open and closed ended items. Open-ended items have
an advantage of allowing respondents to express their thoughts in their own words instead of in words chosen
by the researcher (Kothari, 2003). The questions asked were consistent with the research question and objectives.
Therefore, a questionnaire is a data-gathering instrument because it is appropriate when factual information is
required. It was convenient to use it since it was easy to administer, not biased, confidential and saves on time
(Mugenda & Mugenda, 2003).
Data Analysis Procedure
Quantitative data collected from respondents was coded and manipulated using Statistical Package for Social
Sciences (SPSS version 20). The study used both descriptive and inferential statistics during data analysis.
Descriptive statistics employed the use of frequencies and percentages and for inferential statistics Pearson
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Correlation Coefficient was used to determine the impact of training and development on employee productivity
in Kenyan Public Universities a case study of MMUST.
The research also sought to find out influence of training and staff development of employee productivity.
Respondents were asked questions on training and staff development. Table 4.1 show the responses received
from the respondents.
Table 4.1 Training and development responses
Statement
Responses
Disagree
Agree
There is a training policy of which every staff is aware
23
(33.3%)
41
(59.4%)
I have never been a beneficiary of training programme
14
(21.7%)
48
(69.5%)
Training has greatly contributed to higher productivity in the
university
31
(44.9%)
29
(42.0%)
There is a fair system on training programme and every staff is
bound to
31
(44.9%)
29
(42.0%)
As shown in Table 4.1, 23 (33.3%) of the respondents disagreed to the assertion that there is a training policy of
which every staff is aware of while 41 (59.4%) agreed. Respondents were asked if they had never been
beneficiaries of training programme, 14 (21.7%) disagreed and 48 (69.5%) agreed.
Findings show that, 31 (44.9%) respondents disagreed that training had greatly contributed to higher
productivity in the university, 29 (42.0%) agreed and on there being a fair system on training programme and
every staff is bound to, 31 (44.9%) of the respondents disagreed and 29 (42.0%) agreed.
Inferential Statistics
Inferential statistics are used to generalize the results obtained from a sample population to see how
representative is it of the target population. This study used Pearson’s correlation to see the relationship between
various attributes. Results were deemed significant at p <= 0.10.
Pearson’s correlation analysis was done to find the relationship between demographics and training and
development responses. Table 4.2 shows the Pearson’s correlation (r) and their respective significance (p) for
demographics and training and development factors. Demographic factors were used in the study to establish
how they affect performance of employees. For instance, it was established that the more experienced employees
perform relatively better than the less experienced employees. The elderly employees recorded less percentage
in terms of performance as compared to the young and vibrant employees.
Table 4.2 Pearson’s correlation for demographics and training and development
Statement
Gender
Age
Length of
service
Current
grade
Highest level
of education
Years in
current
grade
There is a training policy of
which every staff is aware of
r
-0.301
-0.118
-0.131
0.147
-0.069
-0.207
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p
(0.01)
(0.33)
(0.28)
(0.23)
(0.57)
(0.09)
I have never been a beneficiary of
training programme
r
p
-0.130
(0.29)
0.442
(0.01)
-0.292
(0.02)
0.259
(0.03)
-0.006
(0.96)
-0.484
(0.01)
Training has greatly contributed
to higher productivity in the
university
r
p
0.138
(0.26)
-0.151
(0.22)
-0.108
(0.38)
-0.255
(0.03)
-0.211
(0.08)
0.169
(0.16)
There is a fair system on training
programme and every staff is
bound to
r
p
0.156
(0.20)
0.006
(0.96)
0.425
(0.01)
0.029
(0.81)
0.057
(0.64)
0.135
(0.27)
As shown in Table 4.2, there was a significant negative relationship between gender and respondents awareness
that there is a training policy of which every staff is aware r(69) = -0.301, p = 0.01 and also responses on training
policy of which every staff is aware had a significant negative relationship with years in current grade, r(69) = -
0.207, p = 0.09. More than 50% of the respondents agreed that training and development affects employee
productivity and the results were mostly more significant between training and development factors and gender,
age, length of service and current grade. This study is in agreement with other studies that were conducted by
other researchers for instance CHHY (2019) conducted a study on the impact of training and development on
employee performance, a case study of selected private secondary schools in Phnom PENH Cambodia. It was
revealed that there were benefits of training and development on employee performance which enabled the
school maintain its competitive advantage, increased job satisfaction and reduce employee turnover.
I have never been a beneficiary of training programme had significant relationship with age, r(69) = 0.442, p =
0.01 and current grade r(69) = 0.259, p = 0.03; but it had significant negative relationship with length of service,
r(69) = -0.292, p = 0.02 and years in the current grade with r(69) = -0.484, p = 0.01. Contribution of training to
productivity in the university had significant negative relationship with current grade r(69) = -0.255, p = 0.03
and highest level of education r(69) = -0.211, p = 0.08 while its only length of service that had significant
relationship with there being a fair system on training programme and every staff being bound to it r(69) = 0.425
and p = 0.01.
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Summary
More than 50% of the respondents agreed that training and development affects employee productivity and the
results were mostly more significant between training and development factors and gender, age, length of service
and current grade. There was a significant negative relationship between gender and respondents awareness that
there is a training policy of which every staff is aware r(69) = -0.301, p = 0.01 and also responses on training
policy of which every staff is aware had a significant negative relationship with years in current grade, r(69) = -
0.207, p = 0.09. The findings showed a relationship and agreement of resource based view theory by indicating
that resources can be used to realize competitive advantage. This is also in agreement with the assumptions of
resource based view theory. It makes the case that various resources available to an organization can give it a
competitive edge. Organization’s resources are its assets, knowledge, organizational capacities, and
organizational processes (Mbithi 2016) assumes that its resources must be extremely valuable, unreplicable and
unsubstitable by rivals.
Conclusion
The following conclusions were made on the basis of the research findings: Findings indicated by 69.5% of
employees have never been beneficiary of the training program in MMUST. Thus it is imperative that employees
need more on the job training so that they can utilize their potential and skills acquired.
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Recommendations
The study recommended that organizations especially higher institutions of learning such as universities should
embrace different methods of training to equip employees with skills that will increase their productivity.
The study also recommends that other factors that affect performance of an organization for instance financial
constraints, organization culture, and management priorities should be considered. This gives a room for further
studies.
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