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Mental Wellbeing at Workplace: An Emerging Driver of Employee
Performance and Organisational Success
Dr. Junumoni Das
Senior Assistant Professor Dept. Of Business Administration Girijananda Chowdhury University Assam
Hatkhowapara, Azara, Guwahati
DOI: https://doi.org/10.51583/IJLTEMAS.2026.150600190
Received: 09 July 2026; Accepted: 14 July 2026; Published: 21 July 2026
ABSTRACT
Mental health of workforce is a significant aspect of sustainable organisational performance. The study
highlights the rising trend of mental health issues post pandemic that is creating an alarm for organisations to
address the issue on urgent basis. The study tries to identify the critical factors affecting mental health of an
employee. Inputs from published articles, research papers, global health surveys and organisational case studies
shows that mental wellbeing reduces stress, anxiety, burnout, and absenteeism and promotes greater job
satisfaction and organisational productivity. The study concludes that organisations should integrate mental
health and wellbeing initiatives into strategic practices to build a resilient and productive workforce for greater
competitive advantage.
Keywords: Mental health, Employee wellbeing, pandemic, productivity, strategic initiatives
INTRODUCTION
Employee well-being is one of the most important aspect that needs to be focused as it can affect both
productivity and organizational performance or growth. It embraces various elements like physical, financial,
mental, social, and community as well. Often its seen that organisations priotises all other aspects of employee
wellbeing leaving behind the mental or psychological aspect. Mental or Psychological well-being ensures a
positive emotional state that includes job satisfaction, job engagement/involvement, autonomy, environmental
mastery, personal growth, purpose in life, commitment and strongly overcoming problems like stress, anxiety,
frustration, etc. According to Dodge et al. (2012),Employee wellbeing is achieved when individuals have enough
personal and workplace resources to successfully manage the challenges they face. Organizations that support
employees' physical, emotional, social, and professional needs create a healthier, more engaged, and more
productive workforce.
Mental health has become an increasingly important issue in recent years, as people grapple with rising stress
levels, anxiety, and depression. The World Health Organization (WHO) reported that in 2019, 15% of working
adults were diagnosed with a mental disorder. The COVID-19 pandemic highlighted the close relationship
between work and employee wellbeing. During this period, workers worldwide experienced significantly higher
levels of stress, with many reporting greater stress in 2021 than in 2020. As per reports there was a significant
increase in anxiety, depression, social isolation, job burnout, and concerns related to food, housing, and income
security between March 2020 and mid-2022 . The pandemic underscored the importance of creating supportive
workplaces that prioritize employees' mental health and overall wellbeing. WHO reported 25% increase in stress
and anxiety-related disorders as a result of the pandemic situation. In the workplace, these issues impact
significantly on productivity, morale, and the overall well-being of employees.
According to World Health Organization (WHO) mental well-being is a state where an individual understands
his abilities, copes with normal life stressors, becomes productive, recognises his abilities, and contributes
positively. Workplace factors such as work shifts, Job demands and workloads can push an employee towards
higher risk of mental issues. Growing mental health issues impact not only employees but also the success of the
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entire organisation. In contrast, Employees with healthy psychology tend to be more motivated, engaged, and
productive in their work. They prove to be creative, and innovative, contributing positively to the organization’s
success and growth.
The 2022 WHO report highlights that the workplace is a key setting for transforming mental health.
Organizations that prioritize employee mental wellbeing not only improve the quality of life of their employees
but also enhance overall organizational effectiveness.
The theme for World Mental Health Day 2024, "It Is Time to Prioritize Mental Health in the Workplace," alarms
a global call to take action for raising awareness and strengthen public understanding about the importance of
mental health in the workplace. It stressed on the need for organizations to create supportive working
environments that would promote employee wellbeing, prevent work-related mental health risks and promote a
culture of psychological safety and inclusion.
Therefore, through a thorough review of the existing literatures, this study attempts to examine the significance
of mental health as a key component of employee wellbeing and its contribution to organisational productivity.
It explores the relationship between mental health and employee wellbeing, evaluates the impact of the COVID-
19 pandemic on workplace mental health, and analyses the role of organisational practices in fostering a
psychologically healthy work environment. Further, the study aims to identify the critical factors influencing
employee wellbeing and organisational performance. Drawing insights from secondary research, it proposes
strategic recommendations for organisations to strengthen workplace mental health initiatives for enhancing
employee wellbeing, increase productivity, and promote organisational effectiveness.
LITERATURE REVIEW
Concept of Employee wellbeing
Employee wellbeing is a holistic state of psychological and physical health that enables individuals to function
effectively, satisfy workplace demands, maintain positive interpersonal relationships and contribute effectively
to organisational goals.
Dodge et al. (2012) define wellbeing as a dynamic balance between an individual's resources (such as personal
strengths, social support, and coping abilities) and the challenges they face. According to the model, wellbeing
is maintained when available resources are adequate to meet life and workplace demands. Therefore, employee
wellbeing encompasses physical health, emotional stability, social relationships, and job satisfaction.
According to Psychological Capital (PsyCap) theory an individual's positive psychological state of development
comprises of four psychological resources such as- Hope, Efficacy, Resilience and Optimism that contributes
towards mental wellbeing, higher motivation, greater job satisfaction and improved work
performance.Organizations can strengthen these psychological resources through strategic initiatives or practices
for improved employee wellbeing and organizational success.
Mental wellbeing and Workplace impact
Job demands-resources theory (Bakker& Demerouti 2007) proposed that employee wellbeing depends on the
balance between job demands and job resources. Higher job demands increase stress and reduce health, while
increase in job resources enhance motivation and protect employees from stress or burnout. As a result,
motivated and healthy employees contribute more towards organizational growth .
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Source: The job demandsresources model adapted(pg.313) from State of the art. Journal of Managerial
Psychology 22(3), 309328
The diagram shows:
Job Demands (+) Positive relationship with reduced health/energy: As job demands increases,
employees experience more stress, exhaustion or burnout.
Job Demands (-) Negative relationship with job resources: Higher resources can reduce the negative
impact of job demands.
Job Resources (Support from supervisors, autonomy, career opportunity, training, fair treatment etc
(+) Positive relationship with motivation: More resources increase employee motivation and
level of job engagement.
Reduced health/energy (-) Positive Organizational outcomes: Poor health (mental as well as physical)
and burnout reduces organizational performance.
Motivation (+) Positive Organizational outcomes: Motivated employees can contribute more towards
organizational success.
According to research by Kinnunen et al. (2011), job resources have a positive impact not only on employees'
work-related wellbeing but also on their personal and family lives.
Job resources are the physical, psychological, social, and organizational aspects of a job that help employees
perform effectively and grow professionally. Some of the job resources include:
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Supportive leadership and supervision
Opportunities for learning and career development
Autonomy and decision-making freedom
Positive relationships with colleagues
Recognition and appreciation for good performance
These resources encourage personal growth and development, helping employees build confidence, skills,
resilience, and motivation which results in Higher job satisfaction and work engagement, reduced stress and
burnout ,better mental health ,Improved work-life balance and stronger family relationships with a positivity
carried onto home life.
According to Nielsen et al. (2017), The workplace is more than just a place to perform job tasks; it can also be
a powerful environment for promoting and maintaining employees' mental health. By creating supportive
leadership, increasing employee autonomy, fostering teamwork, and ensuring meaningful work, organizations
can improve both employee wellbeing and organizational success.
Juniper (2011) in his study found that employee wellbeing is a multidimensional concept that extends beyond
the absence of stress and includes employees’ physical, psychological, and social experiences at work.
The study highlighted that wellbeing is affected by workplace factors such as organisational culture, job design,
workload, relationships, career development opportunities, and workplace facilities.
The study also suggested that organisations need to measure and manage employee wellbeing through a holistic
approach rather than focusing only on stress reduction.
According to (Carnevale & Hatak, 2020).study COVID-19 pandemic witnessed significant challenges for
organisations, especially in the field of human resource management. The sudden transition of work mode,
increased uncertainty, concerns about employee health and safety led organisations to restructure their HR
strategies inorder to support employee wellbeing, maintain productivity, and ensure organisational resilience.
Richardson and Rothstein (2008), through a meta-analysis of 55 stress-management intervention studies,
concluded that workplace stress-management programmes showed significant improvements in employees’
mental health, psychological wellbeing, and ability to withstand workplace demands.
These findings highlight the importance of evidence-based workplace interventions in promoting employee
mental health and improving organisational outcomes. Similarly a systematic review and meta-analysis was
carried out by by Joyce et al.
(2016) on workplace mental health interventions and found that cognitive-behavioural programmes and
resilience-based interventions significantly reduced symptoms of depression, anxiety, and psychological stress
and improved employee mental health and working capacity.
The Surgeon General’s Framework for Workplace Mental Health & Well-Being has suggested five essentials
and necessary components for addressing workplace mental health and well-being that is based on human needs.
The five components proposed by them includes : Protection from harm, Connection and Community, Work-
life Harmony, Mattering ar work and opportunity for growth.
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Source: Adapted from The U.S. Surgeon General's Framework for Workplace Mental Health & Well-Being
(U.S. Department of Health and Human Services, Office of the U.S. Surgeon General, 2022).
The first Essential is Protection from Harm that rests on two human needs: safety and security. Workforce cannot
perform well if they feel physically or psychologically unsafe at work. Workplace safety indicates safe and
healthful work environment, protected from physical harm, injury, illness, and death.
Second essential Connection and Community rests on two human needs that is social support and belonging.
Supportive relationships with superiors, subordinates or peers at workplace provides emotional , informational
or advisory comfort that fosters psychological psychological wellbeing of the employee.
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The third essential Work-life harmony is based on two human needs autonomy and flexibility. Organizations
with higher work autonomy and less centralised control providing greater flexibility or the ability to work
provides greater job satisfaction and increased mental wellbeing. Workforce subjected to irregular schedules are
more likely to develop psychological distress and poor sleep quality that in turn has a negative psychological
impact. The fourth Essential of the Framework is Mattering at Work which rest on two human needs of dignity
and meaning. When employees feel valued and appreciated, they experience lower levels of stress, greater
motivation, and improved mental wellbeing. Whereas feeling unimportant or ignored can increase stress and
contribute to mental health problems such as depression. Therefore, creating a workplace where employees feel
recognized, respected, and valued is essential for promoting positive mental wellbeing.
The final Essential of this Framework is Opportunity for Growth that rests on human needs of learning and a
sense of accomplishment. When organizations provide employees with opportunities to achieve goals that match
their skills and support their professional growth, employees elevates their confidence on their abilities and
make them more optimistic about their future. This inturn contributes more effectively in enhancing their
enthusiasm towards work, and improves their overall mental wellbeing and commitment towards the
organization and its productivity.
According to Am. Psychol. Assoc. (2019) and Day & Randell (2014) the determinants of Employee Wellbeing
at workplace are:
Worklife balance
Recognition
Employee involvement
Growth and Development
Health and safety
Role of Leaders and Supervisors in Employee Mental Wellbeing
Leaders and supervisors significantly influence employee wellbeing by creating a positive organizational culture
and shaping employees' daily work experiences. Effective leaders demonstrate compassion, empathy, and
support while communicating openly and clearly. They prioritize employee engagement, recognize individual
strengths, encourage professional growth, and promote a healthy work environment.
Benefits of these practices include:
Reduced stress and workplace burnout
Improved work-life balance
Better employee engagement and job satisfaction
Increased productivity and morale
Stronger organizational culture and employee retention
Overall, supportive and wellness-focused leadership plays a vital role in enhancing employee mental wellbeing
and organizational performance.
According to the reports Gallup Global Workplace Workplace Study (2022), Supportive culture promotes higher
employee engagement which in turn increases employee performance and organisational productivity.
According to its report companies that prioritise employee wellbeing report increased profitability, lower
turnover, and stronger employer branding .
According to The National Institute for Health and Care Excellence (NICE, 2009) employee mental wellbeing
is strongly influenced by organisational culture, leadership, job design, and management practices. It
recommended an organisation-wide approach that includes supportive leadership, employee participation,
effective stress management, and policies promoting work-life balance for effective performance at work.
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Skakon et al. (2010) in his study examined 35 empirical studies and concluded that supportive, transformational,
and relationship-oriented leadership styles were positively associated with better employee psychological
wellbeing, lower stress, and lesser emotional exhaustion. In addition Montano et al. (2017) reviewed 63 studies
and stated that positive leadership behaviours significantly reduces the level of stress and burnout while
improving employee mental wellbeing, motivation, and job satisfaction that in turn improves performance at
work.
Table 1. Statistical Evidence on Mental Health and Employee Wellbeing at Workplace
Source/Year
Area of Focus
Statistical Data/Finding
Implication for Employee
Wellbeing
World Health
Organization
(WHO), 2022
Impact of COVID-
19 on mental
health
Global anxiety and depression
disorders increased by approximately
25% during the COVID-19 pandemic
at workplace among employees.
Emphasizes on the need for
workplace mental health
initiatives and preventive
interventions post pandemic.
Global reports
(20202022)
Workplace stress
and insecurity
during COVID-19
High level of anxiety, depression,
social isolation, job burnout, and
concerns related to food, housing, and
income security were reported
between March 2020 and mid-2022
Highlights the impact of
influence of personal and
workplace-related stressors on
employee psychological
wellbeing.
Deloitte Mental
Health Report,
2023
Workplace stress
and burnout
47% of employees reported
experiencing workplace exhaustion
and mental distress.
Reported workplace pressures
significantly affecting
employee mental health, job
engagement and their
productivity.
American
Psychological
Association
(APA), 2022
Workplace safety
and stress
More than two in five workers
reported that health and safety
concerns negatively affected their
stress levels at work
Indicates that psychological
and physical safety are
important contributors to
employee wellbeing.
Pan-India
Workplace Mental
Health Report,
2024
Anxiety among
corporate
employees
Over 90% of corporate employees
below age 25 reported symptoms of
anxiety, compared with 67% of
employees above age 45
Exhibits the vulnerability of
younger employees to anxiety
issues and the need for
appropriate workplace support.
State of Emotional
Well-being Report,
2024
Demand for
mental health
support
Mental health counselling increased
by 15% in 2024 compared to 2023
among employees.
Reflects increasing awareness
and acceptance of seeking
mental health support among
employees.
State of Emotional
Well-being Report,
2024
Workplace
relationship
challenges
23% of individuals seeked workplace-
related support. They wanted help for
managing relationships at workplace.
Emphasizes the importance of
positive workplace
relationships and supportive
leadership.
State of Emotional
Well-being Report,
2024
Manager role in
employee mental
health
59% of employees referred by their
managers showed signs of suicidal
risk.
Highlights the need for
training the managers to
identify and support employees
in distress.
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Table-1 :Source Published reports
Imapact of Mental health of workforce on Organisational growth
Burton et al. (2008) reviewed the literature on employee mental health and productivity and identified a strong
relation between poor mental health and reduced workplace performance. He highlighted that an individual with
depression and anxiety significantly decrease productivity, with presenteeism contributing more to productivity
than absenteeism. The study concluded that workplace mental health interventions can improve employee
wellbeing while enhancing organisational productivity.
The study by Lamichhane, Heo, and Kim (2018) found that mental health affects organisational productivity.
Increased absenteeism resultant of severe depressive situations contributes to productivity losses, operational
disruptions, and increased organisational costs.
According to Dodge et al. (2012) study, higher levels of wellbeing positively influence employee motivation,
productivity, engagement, and overall organisational performance, while an imbalance between resources and
challenges can lead to stress, reduced performance and burnout.
McKinsey (2023) in his study found that organisations that create supportive environments for workforce witness
significantly higher employee motivation which leads to improved performance, greater productivity, and greater
organisational outcomes.
According Gallup(2022) companies that prioritise employee wellbeing report increased profitability, lower
turnover, and stronger employer branding .
The existence of strong relationship between employee mental wellbeing and organisational performance is
supported by empirical evidence as well . For example, a meta-analysis by Ford et al. (2011), comprising over
320 independent samples, found a significant positive relationship between employee wellbeing and pleasing
work-related outcomes. Again in the study of Harter, Schmidt, and Keyes (2003) 7,939 business units across 36
organisations were surveyed and the data revealed that organisations with higher levels of employee wellbeing
and engagement experienced greater customer satisfaction, productivity, and profitability, alongside lower
employee turnover and fewer workplace accidents. These findings provide strong empirical evidence that
investing in employee wellbeing promotes both individual performance and overall organisational effectiveness.
RESEARCH METHODOLOGY
This study adopts narrative literature review methodology based on secondary data to examine the importance
of employee mental wellbeing in enhancing organisational performance. The review includes existing theoretical
and empirical evidence to understand the correlation between workplace mental health, employee wellbeing,
productivity, and organisational success. The study critically analyses and integrates findings from previously
published literature to develop a comprehensive understanding of the subject matter.
The selected literature was analysed using a thematic synthesis approach. This enabled the identification of
common findings, theoretical perspectives, and practical implications of employee mental wellbeing in
enhancing organisational success.
Data Sources: Peer-reviewed journals, Research papers, Published Mental health reports , websites etc.
State of Emotional
Well-being Report,
2024
Effectiveness of
counselling
53% showed reduced depression
symptoms and 48% witnessed
reduced anxiety symptoms within
three counselling sessions.
This indicates the need of
Counselling among employees
identified with mental health
issues for grater benefit of the
organisation.
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FINDINGS
Mental health has a direct impact on overall wellbeing of an employee and his performance. The mental
health concerns is found to have elevated to a great extent after COVID 19 due to increase level of stress
and anxiety among the employees. This increase is more prominent among younger employees .
Employee wellbeing is positively associated with organizational productivity. Employees with higher
levels of physical, mental, and emotional wellbeing are more motivated, engaged, and productive,
resulting in improved individual performance and enhanced organizational outcomes.
Organizational support, leadership behavior, Job security, growth opportunities, work-life balance and
sense of being valued are the critical factors affecting employee wellbeing positively.
Integrating mental health initiatives into organizational strategy reduces stress, anxiety, burnout and
promotes sustainable organizational performance. Embedding employee wellbeing into strategic human
resource policies strengthens workforce resilience and enhances productivity that contributes towards
long-term organizational goal.
Suggestions
Organisational leaders play a major role in developing a psychologically healthy working environment. They
can initiate for psychologically secure environment through open communication, a cooperative engagement,
unbiased transparent performance system and making room for work-life balance. They can promote employee
growth by organising training programs to enhance skills and career opportunities in both work-related and
personal areas of interest. One important strategy is establishing policies that limit digital communication outside
working hours, such as restricting emails and messages after a certain evening time and on weekends. This helps
employees maintain a healthy work-life balance, reduces stress and burnout, and allows them adequate time to
rest and recover. Such policies would contribute towards healthy mental health, stronger employee engagement,
and greater job satisfaction. A satisfied employee is always a healthy and efficient performer.
Limitations and Future Scope of the study
This study is based on secondary data and a narrative review of the existing literature, which provides valuable
insights but limits the ability to identify the direct causal factor that establishes the relationship between
employee mental wellbeing and organisational performance although few of them are considered to have an
impact. Moreover, these cannot be generalized across countries and organizations because the organizational
culture differs based on geographical location and organizational functional procedures or working policy.
Industry-specific research would help identify sector-specific mental health challenges and appropriate
interventions especially when the work modes have greatly transformed globally post pandemic . In addition,
intervention-based and experimental studies are much needed to evaluate the effectiveness of workplace mental
health programmes such as counselling, flexible work arrangements, resilience training, and leadership styles.
Future studies may adopt mixed approaches to examine the mediating roles of the predicted factors in providing
a more comprehensive understanding of employee mental wellbeing and organisational performance.
CONCLUSION
Thus employee mental wellbeing is a critical determinant of organizational effectiveness. Organisations need to
recognise mental health of employees as an important asset and develop strategies for promoting healthy
working environment. Investments on mental health initiatives to be incorporated for achieving higher employee
satisfaction, better performance, and sustainable competitive advantage.
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