Comparative Analysis of Technostress Among Banking Employees in Himachal Pradesh
Article Sidebar
Main Article Content
Abstract: The banking industry has been at the forefront of this change, as digital technology have quickly changed how businesses work throughout the world. Digitalization has improved efficiency and accessibility, but it has also created psychological problems for workers, such as technostress, which Brod (1984) originally described as a contemporary sickness caused by not being able to handle technological demands. This research investigates the differential effects of technostress among banking personnel in the public and private sectors of Himachal Pradesh, India. Utilizing primary data from 400 respondents across chosen banks (PNB, SBI, HDFC, ICICI) in four districts (Shimla, Solan, Mandi, Kangra), the study applies validated measures for technostress (Ragu-Nathan et al., 2008). A multistage sampling method was employed to carry out the research. Statistical investigation using SPSS, encompassing Mann–Whitney U and MANOVA tests, indicates that private bank personnel endure markedly elevated levels of technostress in comparison to their public sector colleagues (U = 14547.000, Z = -4.207, p < 0.05). Even though they are under a lot of stress, private bank workers say they feel like they are getting more out of life, which may be because of performance bonuses. Multivariate research substantiates that the job sector has a substantial effect on stress, work speed, and life perspective (Wilks’ Lambda = .929, F = 10.048, p < .001). These results highlight the need for specific treatments to alleviate technostress and enhance staff well-being in technology-driven banking settings.
Downloads
References
Al-Ansari, M. A., & Alshare, K. (2019). The Impact of Technostress Components on the Employees Satisfaction and Perceived Performance: The Case of Qatar. Journal of Global Information Management (JGIM), 27(3), 65-86. http://doi.org/10.4018/JGIM.2019070104
Ayyagari et al. (2011). Technostress: Technological Antecedents and Implications. MIS Quarterly, 35(4), 831-858.
Boonjing, V. & Chanvarasuth, P. (2017). Risk of overusing mobile phones. Procedia Computer Science, 111, 196-202. https://doi.org/10.1016/j.procs.2017.06.053
Borle et al. (2021). How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model. International Journal of Environmental Research and Public Health, 18(16). doi.org/10.3390/ijerph18168673
Bourlakis et al. (2023). How technostress may affect employee performance in educational work environments. Technological Forecasting & Social Change, 193, 122674
Brod, C. (1984). Technostress: The Human Cost of Computer Revolution. Addison-Wesley Reading.
Carlotto, M. S., Wendt, G., & Jones, A. (2017). Technostress, Career Commitment, Satisfaction with Life, and Work-Family Interaction Among Workers in Information and Communication Technologies. Actualidades En Psicología, 31(122), 91-102. https://doi.org/10.15517/ap.v31i122.22729
Çini, M.A., Erdirençelebi, M., &Akman, A.Z. (2023). The Effect of Organization Employees' Perspective on Digital Transformation on Their Technostress Levels and Performance: The Public Institutions Example. Central European Business Review, 12(4), 33-57. https://doi.org/10.18267/j.cebr.331
Fernandez-Fernandez et al. (2023). The impact of teleworking technostress on satisfaction, anxiety and performance, Heliyon, 9(6). https://doi.org/10.1016/j.heliyon.2023.e17201.
Jain, S., Varma, V., Vijay, T. S., & Cabral, C. (2025). Technostress influence on innovative work behaviour and the mitigating effect of leader-member exchange: A moderated mediation study in the Indian banking industry. Acta Psychologica, 255, 104875. https://doi.org/10.1016/j.actpsy.2025.104875
Khalequzzaman, M., Wang, S., Zhang, N., & Wang, L. (2025). Digital transformation stressors in banking: Technostress as a mediator and organizational support as a moderator of job performance. Acta Psychologica, 260, 105612. https://doi.org/10.1016/j.actpsy.2025.105612
La Torre, G., Esposito, A., Sciarra, I., & Chiappetta, M. (2019). Definition, symptoms and risk of techno-stress: A systematic review. International Archives of Occupational and Environmental Health, 92(1), 13–35. https://doi.org/10.1007/s00420-018-1352-1
La Torre, G., De Leonardis, V., and Chiappetta, M. (2020). Technostress: How does it affect the productivity and life of an individual? Results of an observational study. Public Health 189, 60–65. doi: 10.1016/j.puhe.2020.09.013
Lee, J. (2016). DOES STRESS FROM CELL PHONE USE INCREASE NEGATIVE EMOTIONS AT WORK? SOCIAL BEHAVIOUR AND PERSONALITY, 44(5), 705–716. https://doi.org/10.2224/sbp.2016.44.5.705
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and validation. Information Systems Research, 19(4), 417–433. https://doi.org/10.1287/ isre.1070.0165
Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of Technostress on End-User Satisfaction and Performance. Journal of Management Information Systems, 27(3), 303-334. https://doi.org/10.2753/mis0742-1222270311
Riedl, R. (2012). On the Biology of technostress: literature review and research agenda. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 44(1), 18–55. https://doi.org/10.1145/2436239.2436242
Reinecke, L., Aufenanger, S., Beutel, M. E., Dreier, M., Quiring, O., Stark, B., Wölfling, K., & Müller, K. W. (2016). Digital Stress over the Life Span: The Effects of Communication Load and Internet Multitasking on Perceived Stress and Psychological Health Impairments in a German Probability Sample. Media Psychology, 20(1), 90-115. https://doi.org/10.1080/15213269.2015.1121832
Rohwer, E., Flöther, J.-C., Harth, V., & Mache, S. (2022). Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress. International Journal of Environmental Research and Public Health, 19(6), 3625. https://doi.org/10.3390/ijerph19063625
Srivastava et al. (2015). Technostress creators and job outcomes: theorizing the moderating influence of personality traits. Information System Journal, 25(4), 355-401. https://doi.org/10.1111/isj.12067
Sriwidharmanely, S., Sumiyana, S., Mustakini, J. H., & Nahartyo, E. (2021). Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory. Behaviour & Information Technology, 41(10), 2201–2214. https://doi.org/10.1080/0144929X.2021.1955008
Suh, A., & Lee, J. (2017). Understanding teleworkers’ technostress and its influence on job satisfaction. Internet Research, 27(1), 140-159. https://doi.org/10.1108/intr-06-2015-0181
Syakina, D., Rahma, A., & Rizal, M. (2023). The Role of Technostress on Educators' Work Performance at Universities in the Special Capital Region of Jakarta. PSIKODIMENSIA, 22(1), 1-12.DOI:10.24167/psidim.v22i1.4935
Tams et al. (2018). Concentration, Competence, Confidence, and Capture: An Experimental Study of Age, Interruption-based Technostress, and Task Performance, Journal of the Association for Information Systems, 19(9), 857–9s
Tu, Q., Wang, K., & Shu, Q. (2005). Computer-related technostress in China. Communications of the ACM, 48(4), 77–81. https://doi.org/10.1145/ 1053291.1053323
Weerawarna PS & Chandrasekara PGRB (2022). Impact of Technostress on the Performance of Banking Employees with Special Reference to Hambantota District. International Journal of Advanced Multidisciplinary Research and Studies, 2(6), 561-568.
Yan et al. (2013). A conceptual model of technology features and technostress in telemedicine communication. Information Technology & People, 26(3), 283-297.
Yang et al. (2017). Techno-Stress of Teachers: An Empirical Investigation from China. 3rd International Conference on Education and Social Development (ICESD), Xian, China. https://doi.org/10.12783/dtssehs/icesd2017/11619
This work is licensed under a Creative Commons Attribution 4.0 International License.
All articles published in our journal are licensed under CC-BY 4.0, which permits authors to retain copyright of their work. This license allows for unrestricted use, sharing, and reproduction of the articles, provided that proper credit is given to the original authors and the source.