Conflict Management and its Impact on Employee Productivity: A Case Study on Industrial Enterprises in Bangladesh

Abstract: Conflict management is one of the key competencies that significantly affects the daily duties and employees’ performance. In organisations, conflict is inevitable in day-to-day operations. Because of external causes that force people to work in more unexpected situations, the study was conducted in Bangladesh. We have to piece it together from HR research, labour-management studies, and organisational behaviour reports. A total of 550 respondents participated in the study from different sectors (esp. in RMG, banking, telecom, SMEs, MNC, ICT).

About 85% of the respondents have been working under the present employer for more than 3 years, which makes their evaluation of the company processes more reliable. Only 15% of the total respondents have managerial positions in the organisations. Its significance is heightened in emerging nations like Bangladesh. The main issues, trends, and understanding of conflict management are presented in this article, which is based on research done in Bangladesh also presents findings and makes suggestions on how to manage conflict to increase employee productivity effectively.

The purpose of this study was to identify the primary obstacles to conflict management, assess the impact of these issues on employee and organisational productivity in Bangladesh, and provide recommendations to managers and staff on how to resolve conflicts and achieve positive outcomes. We also looked into other productivity-influencing aspects related to conflict management.

The findings indicate that there is a lack of knowledge about conflict management in Bangladeshi organisations, both in terms of its positive and negative effects. The primary causes of conflict are inequitable roles and responsibilities. When resolving conflicts, employees prefer to use a collaborative manner.

Conflict management, Industrial Relations, workplace conflict, job satisfaction, productivity

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