Applications, Awareness and Assessment of Artificial Intelligence in Central Library of Banaras Hindu University to Enhancing Smart Library towards Automated Library Systems: A study of Users' Attitudes

Abstract

Purpose: The purpose of this article is to explore the users' knowledge about artificial intelligence in an automated scenario of central library of Banaras Hindu University.

According to the study, user awareness is still moderate even though AI is improving cataloguing, resource access, and user services at the Central Library.

Scope: This study explores the users’ awareness of Central Library of Banaras Hindu University in intelligent environment as well as the automation of this academic library utilizing AI.

Methodology: For this study, a total of 100 questionnaires were distributed, and 85 BHU users answered. The data was analysed using Microsoft Excel to understand user perspectives and experiences, as well as to investigate the impact of AI on library automation.

Findings: Of those surveyed, just 45.88% were aware of chatbots and other AI tools. 56.47% of them visited daily, despite this. According to a survey, 64.71% of Central Library patrons are aware of automation. The report highlights how artificial intelligence (AI) is transforming traditional library operations by enhancing services and user engagement through intelligent technology. Results demonstrate that AI improves productivity and customization, satisfying the changing requirements of scholars, teachers, and students.

Smart Library, AI Technology, Artificial Intelligence, Automated Library Systems, Central Library, Digital Libraries

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