The Impact Mechanism of Tourism Promotional Videos on Customer Conversion from the Perspective of E-Commerce Politeness: A Critical Incident Technique Approach. International Journal of Latest Technology in Engineering Management & Applied Science, [S. l.], v. 14, n. 11, p. 633–647, 2025. DOI: 10.51583/IJLTEMAS.2025.1411000059. Disponível em: https://www.ijltemas.in/submission/online/article/view/3607.. Acesso em: 13 mar. 2026.