Customer Relationship Management (CRM) Practices in the SBI Bank: An Analytical Study in Darjeeling, West Bengal. International Journal of Latest Technology in Engineering Management & Applied Science, [S. l.], v. 14, n. 8, p. 1458–1467, 2025. DOI: 10.51583/IJLTEMAS.2025.1408000185. Disponível em: https://www.ijltemas.in/submission/online/article/view/2910.. Acesso em: 13 may. 2026.