A Mixed Methods Framework for Evaluating Synergies Between Shared Contact Centres, Organisational Performance, and Customer Service in Eastern Cape, South Africa. International Journal of Latest Technology in Engineering Management & Applied Science, [S. l.], v. 14, n. 11, p. 354–399, 2025. DOI: 10.51583/IJLTEMAS.2025.1411000034. Disponível em: https://www.ijltemas.in/submission/online/article/view/3569.. Acesso em: 13 mar. 2026.