End Users Complaint and Design Input of Information Technology Projects in Lagos State

Abstract: This study focused on End Users Complaint and Design Input of Information Technology Projects in Lagos State, Nigeria. The objectives of the study were to test how significantly end users’ complaints of ITPs impact on the software developers understanding of the users’ needs in Lagos State. The study adopted a descriptive research design. The targeted population consisted of 268 staffs of five selected firms in Lagos State distributed across various categories. Using the Taro Yamane sample size formula, a sample size of 161 was drawn from the population The researcher adopted the convenience sampling technique to select the choice of firm by selecting them based on their closeness to the researcher. The sample was stratified to ensure that all the members of the population were adequately represented. A random sampling technique was used in each stratum. Data was collected through a self-developed questionnaire. The collected data was analyzed using inferential statistics using SPSS (Statistical Package for the social sciences). The findings revealed among others that, the regression coefficient for the 'End' variable is positive (.226), suggesting that an increase in the frequency of end-user complaints is associated with a slight increase in the perceived impact on ITP design changes for the selected firms in Lagos State, Nigeria. It was therefore recommended among others that software firms in Lagos should diversify their approaches to understanding and responding to user needs.

Information Technology Projects, End Users’ complaint, End Users’ Needs, design changes, Technology Innovation

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