00
Days
00
Hrs
00
Min
00
Sec
Submit Your Paper

Artificial Intelligence in Human Resource Management: Awareness and Perceptions Among HR Professionals in Ghana.

Authors

Mr. Mensah Kwadwo Simon,

University of Mines and Technology, Tarkwa, Ghana (GH)

Francis Agyapong

Mittal School of Business, Lovely Professional University, Punjab, India (GH)

Frank Baffoe

Mittal School of Business, Lovely Professional University, Punjab, India (GH)

Faustina Ampong

Mittal School of Business, Lovely Professional University, Punjab, India (GH)

Article Information

DOI: 10.51583/IJLTEMAS.2025.140500035

Subject Category: Human Resource Management

Volume/Issue: 14/5 | Page No: 325-362

Publication Timeline

Submitted: 2025-06-08

Published: 2025-06-07

Abstract

Abstract:


AI Adoption in Ghanaian HR


This study investigated how HR professionals in Ghana perceive and plan to use Artificial Intelligence (AI) in their roles.  Employing a mixed-methods approach, researchers surveyed 200 HR professionals across various industries (banking, telecom, education) and conducted follow-up interviews.

Keywords

Artificial Intelligence (AI), Human Resources (HR),, Cross-functional Collaboration, AI Adoption, HR Professionals, Ghana, Digital Transformation, HR Technology, Perceptions of AI, Organizational Culture

Downloads

References

1. Aboagye, E., & Mensah, K. (2023). AI in human resource management in Ghana: Current trends and future prospects. African Journal of Information Systems, 15(1), 47–60. [Google Scholar] [Crossref]

2. Aguinis, H., & O’Boyle, E. (2020). Best practice recommendations for designing and implementing experimental vignette methodology studies. Organizational Research Methods, 23(4), 1–31. https://doi.org/10.1177/1094428119893458 [Google Scholar] [Crossref]

3. AI.Business. (n.d.). Using AI for better talent acquisition and training. https://ai.business/case-studies/using-ai-for-better-talent-acquisition-and-training [Google Scholar] [Crossref]

4. Akinola, O., & Obasi, C. (2023). Emerging AI innovations in Nigerian human resource management. Journal of African Business and Technology, 18(2), 135–150. [Google Scholar] [Crossref]

5. Asiedu-Appiah, F., & Agyemang, K. (2022). Artificial intelligence adoption in HRM: A Ghanaian perspective. African Journal of Management Studies, 18(4), 220–235. https://doi.org/10.1108/AJMS-12-2020-0474 [Google Scholar] [Crossref]

6. Axios. (2024). Five questions with IBM's Nickle LaMoreaux. https://www.axios.com/local/austin/2024/03/25/five-questions-with-ibms-nickle-lamoreaux [Google Scholar] [Crossref]

7. Barrelfish. (n.d.). Recruitment strategies with AI in action. https://barrelfish.ca/understanding-recruitment-strategies-for-success-with-ai-in-action [Google Scholar] [Crossref]

8. Bersin, J. (2019). HR technology market 2019: Disruption ahead. Deloitte. https://www2.deloitte.com [Google Scholar] [Crossref]

9. Boateng, D. (2022). Digital literacy and AI adoption in Ghanaian organizations. Journal of African Digital Innovation, 8(2), 102–117. [Google Scholar] [Crossref]

10. Brynjolfsson, E., & McAfee, A. (2017). Machine, platform, crowd: Harnessing our digital future. W. W. Norton & Company. [Google Scholar] [Crossref]

11. Business Insider. (2024). Google's TGIF meetings powered by AI. https://www.businessinsider.com/google-ai-dodge-tough-questions-tgif-meetings-2024-8 [Google Scholar] [Crossref]

12. Chartered Institute of Personnel and Development (CIPD). (2020). People analytics: Driving business performance with people data. https://www.cipd.co.uk [Google Scholar] [Crossref]

13. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008 [Google Scholar] [Crossref]

14. Deloitte. (2020). 2020 global human capital trends: The social enterprise at work – Paradox as a path forward. Deloitte Insights. https://www2.deloitte.com [Google Scholar] [Crossref]

15. Dwivedi, Y. K., Hughes, D. L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., ... & Williams, M. D. (2021). Artificial intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice, and policy. International Journal of Information Management, 57, 101994. https://doi.org/10.1016/j.ijinfomgt.2019.08.002 [Google Scholar] [Crossref]

16. Eubanks, B. (2019). Artificial intelligence for HR: Use AI to support and develop a successful workforce. Kogan Page. [Google Scholar] [Crossref]

17. Eze, S., Nwosu, T., & Amadi, C. (2022). Challenges of AI adoption in Nigerian SMEs: A focus on HR functions. International Journal of Technology and Innovation, 14(3), 101–115. [Google Scholar] [Crossref]

18. Floridi, L., Cowls, J., Beltrametti, M., Chatila, R., Chazerand, P., Dignum, V., ... & Vayena, E. (2018). Ethics of artificial intelligence: Challenges and opportunities. AI and Society, 33(2), 111–128. https://doi.org/10.1007/s00146-018-0801-1 [Google Scholar] [Crossref]

19. Forbes. (2018). IBM wants Watson to be your HR guide. https://www.forbes.com/sites/maribellopez/2018/12/02/its-time-to-reinvent-your-human-resources-strategy-and-ibm-wants-watson-to-be-your-guide [Google Scholar] [Crossref]

20. Ghosh, M. (2021). Exploring the role of artificial intelligence in HRM: A strategic outlook. Human Resource Development Review, 20(3), 312–328. https://doi.org/10.1177/15344843211034245 [Google Scholar] [Crossref]

21. IBM. (2019). The rise of AI in HR: Challenges, opportunities, and applications. IBM Smarter Workforce Institute. https://www.ibm.com [Google Scholar] [Crossref]

22. Johnson, J., et al. (2020). AI and data integration in emerging economies. [Google Scholar] [Crossref]

23. Kaplan, A., & Haenlein, M. (2019). Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence. Business Horizons, 62(1), 15–25. https://doi.org/10.1016/j.bushor.2018.08.004 [Google Scholar] [Crossref]

24. Kumar, V., & Singh, R. (2021). AI-driven transformation in HR practices: The Indian context. Journal of Human Resource Management, 9(1), 56–72. [Google Scholar] [Crossref]

25. Margherita, A. (2021). Global HR tech trends and the role of AI in talent management. Deloitte Global Human Capital Trends Report. https://www2.deloitte.com/global/en/insights/human-capital-trends.html [Google Scholar] [Crossref]

26. Moura, L., & Santos, F. (2021). AI and diversity management in Brazilian HR: Trends and barriers. Brazilian Journal of Management, 28(4), 404–419. [Google Scholar] [Crossref]

27. Mwangi, J., & Wanjiku, S. (2022). Leveraging AI for human resource management in Kenya: Mobile solutions and beyond. Journal of African Business Innovation, 9(2), 130–147. [Google Scholar] [Crossref]

28. Otieno, L., & Kamau, P. (2023). Algorithmic bias and AI awareness in Kenyan HR practices. African Journal of Human Capital Development, 14(3), 213–228. [Google Scholar] [Crossref]

29. Owusu, G. M., & Frempong, G. K. (2020). Digital readiness in Ghana’s public sector. [Google Scholar] [Crossref]

30. Psicosmart. (n.d.). Benefits of integrating AI-powered HR software. https://psicosmart.net/blogs/blog-what-are-the-unexpected-benefits-of-integrating-aipowered-hr-software-241098 [Google Scholar] [Crossref]

31. Sharma, P., & Gupta, A. (2022). Overcoming resistance to AI adoption in Indian HR departments. International Journal of Organizational Change Management, 35(5), 643–658. [Google Scholar] [Crossref]

32. Silva, R., Costa, M., & Almeida, T. (2020). AI in HR: Enhancing employee experience in Brazil. Journal of Latin American Business Research, 15(3), 215–229. [Google Scholar] [Crossref]

33. TMI. (n.d.). Understanding IBM’s cutting-edge HR strategy. https://www.tmi.org/blogs/understanding-ibms-cutting-edge-hr-strategy [Google Scholar] [Crossref]

34. Upadhyay, A. K., & Khandelwal, K. (2018). Artificial intelligence in human resource management. [Google Scholar] [Crossref]

35. Unilever. (n.d.). Unilever saved over 50,000 hours in candidate interview time. BestPractice.ai. https://www.bestpractice.ai/ai-case-study-best-practice/unilever [Google Scholar] [Crossref]

Metrics

Views & Downloads

Similar Articles

© 2026 IJLTEMAS · RSIS International. All rights reserved. ISSN 2278-2540.