An Integrative Analysis of Organisational Change Management: A Systematic Literature Review (2000–2025)
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In today’s fast-paced world influenced by digital innovation, globalization, and evolving workforce expectations, organizations must continuously adapt to survive and succeed. Change is no longer a one-time event; it has become a constant feature of organizational life. This study systematically reviews 39 peer-reviewed research papers published between 2000 and 2025 to explore how organizations manage change and, more importantly, how employees respond to it. Using the PRISMA method, the review examines internal factors such as leadership style, organizational culture, employee perspectives on change drivers and personality traits, along with external influences like technological advancements and market dynamics. Findings reveal that supportive leadership, transparent communication, and participative decision-making significantly improve employee acceptance of change and reduce resistance. Leaders who actively involve their teams and build trust create a more positive environment for transformation. The study also highlights that employees react to change differently based on their adaptability and generational background, showing that a one-size-fits-all approach is ineffective. Organizations must adopt flexible and inclusive change strategies that consider the diversity of their workforce. Moreover, the review points out that organizational commitment, peer support, and innovation-friendly cultures play vital roles in successful change implementation. Clear communication and emotional support throughout the process further enhance readiness for change. By synthesizing key insights from two decades of research, the study offers practical guidance for leaders and decision-makers seeking to build resilient, forward-looking organizations. It emphasizes the importance of integrating individual, organizational, and external factors into a cohesive change management strategy that can help organizations navigate ongoing disruption and prepare for future challenges.
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