Employee-Employer Conflict Management and Workplace Effectiveness in FUGAZ Banks In Delta State, Nigeria

This study investigates employee-employer conflict management and workplace effectiveness in FUGAZ banks in Delta State, Nigeria. Specifically, the study examines some proxies like the influence of conflict resolution strategies (CRS), communication of conflict mitigation (COM), and workplace policies and procedures (WPP) on workplace effectiveness (WE) connected to three (3) research question raised leading to the formulation of three (3) hypotheses. The study employed descriptive survey design. The population of the study was 576 employees while the sample size of 345 was determined using Yamane formula. The instrument used was structured questionnaire to draw information from the employee participant tested for a reliability alpha of 0.82 adjudged satisfactory. The instrument were administered out of which, a total of 224 returned, were found useful for data analysis. Data were analyzed using multiple regression, the results show that conflict resolution strategies have a significant positive influence on workplace effectiveness (β = -0.150, p < 0.009). Additionally, communication of conflict mitigation was found to have a significant impact on workplace effectiveness (β = 0.572, p < 0.001). Similarly, workplace policies and procedures concerning conflict management were found to have a significant positive effect on workplace effectiveness (β = 0.582, p < 0.001). Based on the finding recommendations were made that  the banks should adopt regular mediation sessions, grievance mechanisms, and training programs to improve employee relations and reduce workplace tensions, also foster a culture of feedback, use digital tools, and establish transparency policies to reduce misunderstandings and finally to ensure clear communication and consistent enforcement of conflict management policies to reduce conflict incidents and enhance workplace effectiveness.

Conflict Resolution Strategies; Communication of conflict mitigation; Workplace policies and procedures; workplace effectiveness.

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