Development of a Web-Based Queuing System for Municipal Health Center of Mabini

The continuous advancement of digital technology has encouraged public healthcare institutions to adopt computerized systems to improve service delivery, efficiency, and patient satisfaction. This study focuses on the development and evaluation of a web-based queuing system for the Municipal Health Center of Mabini, which continues to rely on manual and paper-based queuing processes. These traditional methods often resulted in long waiting times, overcrowding, and difficulties in managing patient flow. Data for the study were gathered through structured survey questionnaires distributed to selected healthcare staff and patients of the health center to assess the performance and effectiveness of the developed system. The system was developed using the Rapid Application Development approach and designed following a three-tier architectural structure to ensure organized data processing, system reliability, and ease of maintenance. The web-based queuing system enables faster patient registration, systematic queue management, and real-time monitoring of queue status. The quality of the system was evaluated based on the software quality standards of the International Organization for Standardization. Healthcare personnel and patients served as respondents in the system evaluation. The results revealed an overall weighted mean of 4.43, interpreted as Excellent, with high ratings in efficiency, security, and acceptability. The findings indicate that the developed web-based queuing system effectively addresses issues related to long waiting times and unorganized patient flow. The study concludes that the system provides a reliable, secure, and acceptable digital solution that can enhance service delivery in community healthcare centers.

Web-Based Queuing System, Three-Tier Architecture, Healthcare Technology, Software Quality Evaluation, Rapid Application Development

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