The Influence of Conflict Resolution on Job Commitment of Non- Teaching Staff in Public Universities in Southwest, Nigeria
Authors
Department of Educational Foundations and Management, Bamidele Olumilua University of Education, Science and Technology, Ikere - Ekiti. (Nigeria)
Department of Counseling Technology, Bamidele Olumilua University of Education, Science and Technology, Ikere – Ekiti (Nigeria)
Article Information
DOI: 10.51583/IJLTEMAS.2026.150700057
Subject Category: Public Governance
Volume/Issue: 15/7 | Page No: 693-701
Publication Timeline
Submitted: 2026-05-27
Accepted: 2026-06-01
Published: 2026-08-11
Abstract
The study examined the influence of conflict resolution on job commitment of non-teaching staff in Nigerian public universities. A descriptive survey research design was used in the study. Six universities were used. The sample consisted of 80 non- teaching staff. Conflict resolution questionnaire (C.R.Q) were used to obtained data for the study. The study showed that non -commitment of staff manifests by inadequate to adopts creative thinking in resolving conflict, non-inviting the parties involve in resolving conflict, inability in ensuring resolution among his staff, inability to invites other stakeholders and inability to takes consensus decision in resolving conflict. The study also revealed that the level of job commitment of non- teaching staff in public Universities in southwest, Nigeria was high and non-teaching staff showed high affective commitment when their contributions were acknowledged by management in term of conflict resolution. It was recommended that University management should develop more effective conflict resolution mechanisms, such as mediation teams and grievance hotlines, because conflict resolution showed no significant relationship with commitment (r = 0.029, p > .05) thus, indicating a need for improvement.
Keywords
Conflict resolution, Commitment, Management, Non - teaching staff.
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