Modular Ticketing and Issue Resolution Framework Embedded Within Procurement Suites

The procurement suite and external service management systems face a variety of integration problems, which means that they often create operational inefficiencies for organizations. In the article, Modulus Ticketing is explained as a brand new modular ticketing solution with a seamless integration into procurement suites and also solves problems associated with the current systems, such as the complex user setup requirements and ticketing history. There are numerous benefits attached to Modulus, including eliminating repetitive logins, the capability of linking workflows directly into Modulus, automated resolution of tickets during processing, and a significant increase in the amount of time saved per ticket resolved. The benefits of the Modulus Ticketing solution include the elimination of many of the shortcomings of previous (legacy) systems and a scalable solution that will continue to drive improvement in procurement support through a truly unified data approach and application of intelligent/automated data utilization. Other future ambitions in development, such as intake management modules, will support the modular ticketing concept. The article further states that there have been some updated words and phrases that have been revised to have a broader interpretation and can be applied to a larger audience while still remaining consistent with systems such as Ivalua and ServiceNow. The findings of this study suggest that all companies should modernize their procurement support systems and enhance their tools in order to realize the most efficiency and usability from these systems.

Procurement Suite, External Service Management Systems, System Modulus Ticketing, Management modules

1. “The Turf War Between Procurement and Vendor Management (And How to Resolve It)”, February 25, 2022, https://www.gep.com/blog/strategy/turf-war-between-procurement-and-vendor-management. [Google Scholar] [Crossref]

2. “Procurement Process: 7 Steps for Optimal Efficiency and Cost Savings”, 03/05/2019, https://www.zycus.com/blog/procurement-technology/you-didnt-know-these-7-steps-of-an-effective-procurement-process. [Google Scholar] [Crossref]

3. “3 Stages of the Vendor Risk Lifecycle”, Hilary Jewhurst, December 6 2023, https://www.venminder.com/blog/3-stages-vendor-risk-lifecycle. [Google Scholar] [Crossref]

4. “Our Ivalua Client Case Studies”, 2018, https://cdn-assets.inwink.com/da2f91c9-a4e5-4dc1-9611-3a777a7300f3/c081620f-92e7-45a3-8238-56a94ca9a4a3. [Google Scholar] [Crossref]

5. “Research on Supplier Selection, Evaluation, and Relationship Management”, Xiaoyuan Shi, Weihua Zhang, May 2023, https://doi.org/10.4236/ojbm.2023.113067. [Google Scholar] [Crossref]

6. “Services procurement: A systematic literature review of practices and challenges”, Stella Heinis, David Bamford, Marina Papalexi, Amin Vafadarnikjoo, 02 November 2021, https://doi.org/10.1111/ijmr.12281. [Google Scholar] [Crossref]

7. “Global Data Harmonization”, Michael Stietz, 2021, https://info.ivalua.com/korber-case-study. [Google Scholar] [Crossref]

8. “Dynamic capabilities for digital procurement transformation: a systematic literature review”, Silke Herold, Jonas Heller, Frank Rozemeijer, Dominik Mahr, November 10 2022, https://doi.org/10.1108/IJPDLM-12-2021-0535. [Google Scholar] [Crossref]

9. “Digital Purchasing and Procurement – Whether and How Digital Tools and Platforms Enable Well-Positioned Supplier Negotiation”, Yujie Meng, 5 Dec 2022, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4256269. [Google Scholar] [Crossref]

10. “The role of e-government in sustainable public procurement in developing countries: A systematic literature review”, Peter Adjei-Bamfo, Theophilus Maloreh-Nyamekye, Albert Ahenkan, March 2019, https://doi.org/10.1016/j.resconrec.2018.12.001. [Google Scholar] [Crossref]

11. “Comparing Traditional And Sustainable Procurement Strategies: Analyzing The Connections Between These Strategies In Affecting Firm Profitability”, Ashok Upadhyay, Dr. Sheetal, Dr. Mohd. Imran Khan, Journal of Positive School Psychology http://journalppw.com, 2022, Vol. 6, No. 8, 17-28. [Google Scholar] [Crossref]

12. “Quality appraisal for systematic literature reviews of health state utility values: a descriptive analysis”, Muchandifunga Trust Muchadeyi , Karla Hernandez-Villafuerte, Michael Schlander, 2022 Nov 25, https://doi.org/10.1186/s12874-022-01784-6. [Google Scholar] [Crossref]

13. “Supporting Quality Assessment in Systematic Literature Reviews”, Yusra Shakeel, October 23, 2017, https://wwwiti.cs.uni-magdeburg.de/iti_db/publikationen/ps/auto/Shakeel2017.pdf. [Google Scholar] [Crossref]

14. “Services procurement: A systematic literature review of practices and challenges”, Stella Heinis, David Bamford, Marina Papalexi, Amin Vafadarnikjoo, 02 November 2021, https://doi.org/10.1111/ijmr.12281. [Google Scholar] [Crossref]

• Investigating the Performance of Colour Oxide on the PS/CNSO Oil Paint Production
• Real-Time Fabric Defect Detection Using a Lightweight Deformable YOLO Network
• Recent Trends in the Stock Market: An Analytical Study of Market Dynamics, Investor Behaviour, and Technological Influence
• Evaluation of Structural Dynamics and Equilibrium State, with Case Study of Large Cantilever Projection for a 10- Storey Reinforced Concrete Building in Lagos, Nigeria.
• Multi-Criteria Evaluation of AI-Based Adaptive Learning Platforms in Global Higher Education: A Fuzzy AHP Perspective